Job Description:
We are looking for an experienced ServiceNow Source-to-Pay (S2P) Senior Technical Consultant / Solution Architect to support the expansion of ServiceNow into enterprise procurement and supply-chain processes.
The candidate will work on procurement intake and orchestration, procurement case management, purchase requisitions, and integrations between ServiceNow and enterprise ERP platforms. The role requires a strong combination of ServiceNow S2P functional understanding, hands-on technical expertise, and ERP integration experience.
The ideal candidate should be able to join the engagement and contribute immediately with minimal ramp-up.
Key Responsibilities
- Design, configure, and implement ServiceNow Source-to-Pay (S2P) capabilities.
- Develop and enhance procurement intake, procurement case management, orchestration, and purchase requisition workflows.
- Translate procurement and business requirements into scalable ServiceNow solutions.
- Design integrations between ServiceNow and enterprise ERP platforms such as:
- PeopleSoft
- SAP ECC
- SAP S/4HANA
- Enable retrieval and presentation of Purchase Requisition (PR) and Purchase Order (PO) status within ServiceNow.
- Evaluate and implement appropriate integration patterns using:
- ServiceNow Integration Hub
- ServiceNow / ERP connectors and APIs
- MuleSoft
- REST/SOAP APIs and other enterprise integration mechanisms
- Work with enterprise integration teams to determine when integrations should be routed through MuleSoft versus direct ServiceNow-to-ERP connectivity.
- Support future S2P capabilities such as e-catalog integration, ordering, fulfillment, and supplier interactions through ServiceNow.
- Collaborate closely with product owners, procurement stakeholders, architects, ERP teams, and integration teams.
- Participate in solution design, technical workshops, estimation, development, testing, UAT, deployment, and post-go-live support.
- Ensure solutions follow ServiceNow development, integration, security, and architecture best practices.
- Provide technical guidance to developers and contribute to troubleshooting complex S2P/integration issues.
Required Skills & Experience
- 12+ years of overall IT experience, with significant hands-on ServiceNow implementation experience.
- Strong implementation experience with ServiceNow Source-to-Pay / procurement solutions.
- Hands-on knowledge of:
- Procurement case management
- Procurement intake
- Purchase requisitions
- Purchase orders and PR/PO lifecycle
- Procurement workflows and approvals
- Experience designing and developing ServiceNow-to-ERP integrations.
- Strong knowledge of Integration Hub, REST APIs, SOAP APIs, web services, and enterprise integration patterns.
- Experience integrating ServiceNow with at least one major ERP platform such as SAP ECC, SAP S/4HANA, or PeopleSoft.
- Understanding of MuleSoft or similar enterprise middleware/integration platforms.
- Strong ServiceNow development skills, including:
- Flow Designer
- Integration Hub
- Business Rules
- Script Includes
- Client Scripts
- REST/SOAP integrations
- ServiceNow APIs
- Ability to independently analyze business requirements and recommend appropriate ServiceNow architecture and implementation approaches.
- Excellent communication skills with the ability to work directly with business, procurement, product, architecture, and technical stakeholders.
Preferred Skills
- Experience with Employee Works Automation / Employee Works or similar ServiceNow conversational employee experience capabilities.
- Experience implementing a conversational or centralized employee front door for procurement requests.
- Experience with ServiceNow Virtual Agent / conversational interfaces would be advantageous.
- Experience with enterprise procurement transformation programs.
- Understanding of e-catalog, supplier management, sourcing, ordering, and fulfillment processes.
- Prior experience delivering ServiceNow S2P solutions within a complex, multi-ERP enterprise environment.
- ServiceNow certifications such as CSA, CAD, CIS, or CTA are preferred depending on the level of the candidate.
Ideal Candidate Profile
The strongest profile would be someone who combines these three competencies:
1. ServiceNow S2P expertise
Strong understanding of procurement intake, procurement cases, purchase requisitions, PR/PO lifecycle, and related Source-to-Pay processes.
2. Strong ServiceNow integration experience
Hands-on ability to integrate ServiceNow with SAP ECC/S4 or PeopleSoft, using Integration Hub, APIs/connectors, and/or MuleSoft.
3. Technical leadership
Ability to independently understand requirements, define the integration and ServiceNow solution approach, and work directly with business stakeholders without requiring extensive ramp-up.
