Position OverviewWe are seeking a skilled Help Desk Support Specialist to provide first-level IT support for end users across hardware, software, and network environments. This role is responsible for troubleshooting technical issues, managing service requests, and ensuring timely resolution while delivering excellent customer support. Key ResponsibilitiesProvide first-level IT support via phone, email, and chatTroubleshoot and resolve issues related to:Hardware (desktops, laptops, printers)Soft