RESPONSIBILITIES: Kforce has a client in Saint Louis, MO that is seeking a Level 2 Helpdesk Technician. Duties: * Reimage machines, including data backup/restore and BitLocker management * Perform hardware repairs (e.g., memory, SSD, screen, battery replacements) * Manage and maintain loaner device inventory, ensuring devices are updated and ready for use * Coordinate warranty repairs with vendors (e.g., HP) * Troubleshoot and resolve recurring issues; document findings to support root cause an