RESPONSIBILITIES: Kforce is immediately seeking an experienced IVR Business Analyst in support of our enterprise telecommunications and mass media client based in Stamford, CT. Summary: This role plays a critical part in reimagining the customer experience through AI driven self service, with a focus on unifying and optimizing customer journeys across Conversational IVR and IVA platforms. You will lead customer journey discovery, system analysis, and requirements definition to support large scal