Purpose and Scope of Position : The Tier I Help Desk position is responsible for processing all IT related Service Requests and Incidents that are submitted to Acuative's internal Helpdesk. This position will assist the System Administrators with basic server maintenance when workloads permit. Primary Duties and Responsibilities : Provisioning and deprovisioning of PC's and related hardware Testing hardware for proper operation Disposal of retired hardware Troubleshoot hardware and software is