Team Lead - Deskside Support Center - Washington, DC Long-term opportunity (3-year engagement) Onsite role (with occasional travel between local sites) What You'll Be Doing Lead & Manage Deskside Team Oversee a team of 8-10 deskside support techniciansManage schedules, productivity, and ticket flowDrive a customer-first, high-service environment Hands-On Technical Work Actively work tickets in ServiceNowTroubleshoot Windows, software, and hardware issuesSupport incidents, IMACs (installs, moves