Required Qualifications
· Bachelor''s degree with 7+ years of experience, Master''s degree with 5+ years of experience, or 11+ years of experience in lieu of a degree.
· 7+ years of experience developing ServiceNow solutions across multiple platform applications, including ITSM, ITOM (HAM/SAM), ITBM, CSM, SecOps, GRC, and HR.
· 5+ years of experience leading technical discussions and reviews.
· 5+ years of experience developing system architecture, design principles, and impact assessments.
· 5+ years of experience supporting IT-related data integrity, including CMDB, HAM, and SAM.
· 5+ years of industry experience in areas such as Financial Services, Healthcare, High Tech, Manufacturing, Retail, or similar industries.
· 5+ years of technical leadership experience driving organizational change and technical solutions.
· Strong communication, stakeholder engagement, and technical leadership skills.
· Expertise in full-platform ServiceNow development and third-party technology integrations.
· Experience leading requirements-gathering and analysis sessions with diverse stakeholders.
· Experience with AWS Cloud Management Platform.
· Demonstrated initiative and ability to take on additional responsibilities.
· Excellent written and verbal communication skills, with the ability to explain complex technical solutions clearly and succinctly.
Preferred Qualifications
· Experience with web development technologies, including X-HTML, CSS3, SQL, XML, Angular, JavaScript, PHP, .NET, or Java.
· Experience implementing JavaScript to support automation across ServiceNow modules.
· Experience with REST and SOAP web service protocols.
· Experience with Business Rules, Workflows, Identification Rules, Workspaces, and External Portals.
· Knowledge of SAML, Active Directory, or LDAP.
· Specialized ServiceNow Developer Certifications in areas such as ITSM, HAM, SAM, ITBM, CSM, SecOps, GRC, or TRM/APM.
· ITIL v4 Foundations certification.
· Project Management or Agile certification.
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