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Senior Level 2 Support / NOC Technical Lead

Santa Monica, California

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24d ago

Job Title: Senior Level 2 Support / NOC Technical Lead Work Authorization: Location: Santa Monica, CA Role Summary: Responsible for advanced technical troubleshooting, Level 2 escalations, infrastructure support coordination, and technical assistance to frontline service desk personnel. Roles and Responsibilities: Handle escalated incidents and complex technical issues.Provide Level 2 support and coordinate with relevant technical teams.Support network, systems, endpoint, and infrastructure tro

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Contract

Depends on Experience

Project Manager

Santa Monica, California

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Today

Service Delivery Manager / Project Manager Role Summary: Responsible for overall service delivery, project coordination, SLA performance, reporting, stakeholder communication, and ensuring that the 24x7 service desk operates in accordance with project requirements. Roles and Responsibilities: Manage overall service delivery and ensure compliance with contractual and SLA requirements.Coordinate service desk operations, staffing, schedules, and escalations.Act as the primary point of contact for C

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Full-time

Depends on Experience

Desktop Support Lead

Santa Monica, California

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24d ago

Onsite Client Services / Desktop Support Lead Location : Santa Monica, CA (onsite) Client : City of Santa Monica Role Summary: Responsible for onsite end-user support, desktop support coordination, customer service, and ensuring timely resolution of user issues at City locations. Roles and Responsibilities: Provide and coordinate onsite desktop and end-user technical support.Troubleshoot hardware, software, workstation, and connectivity issues.Support user onboarding, equipment setup, and config

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Full-time

Depends on Experience

Nishanth Singam

Recruiter at Softthink Solutions, Inc.

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