Nice Cxone Ivr Developer

Core Technical Skills Deep expertise inAmazon ConnectExperience with:Amazon Lex V2Contact LensAI/NLP-based conversational IVR systemsStrong understanding of:CCaaS architecture and contact center designCall flows, routing strategies, and queue managementCloud & Integration Skills Strong AWS experience including:IAM, Lambda, S3, CloudWatchCI/CD and Infrastructure as CodeExposure to:AI/ML services and conversational AI ecosystemsSystem integrations and API-based architecturesAdvisory & Leadership S

Role Overview We are seeking an experienced AWS Connect Expert to act as a Technical Advisory Consultant for implementing next-generation AI-powered conversational IVR solutions using Amazon Connect. The role focuses on providing architecture guidance, design validation, and best-practice recommendations across the full implementation lifecycle. Note: This is a non-development, advisory-driven role focused on solution assurance and technical leadership. Expertise You''ll Bring: Core Technical

Core Responsibilities Bridge Business requirements and technical realities by designing and implementing a scalable NiCE CXone MPower cloud-based Contact Center (CCaaS - Contact Center as a Service ) environment. Lead end-to-end architecture, from pre-sales scoping to deployment, specializing in integrations, IVR, routing logic, and Advanced AI technologies. Core responsibilities include but are not limited to: Solution Design including call routing, omnichannel solution, and WFM.Pre-Sales & Co

Title: Conversational AI Developer - Remote Mandatory skills: software development, conversational AI, chatbots, NLP, NLU, LLM agent development, Microsoft Bot Stack, Azure Bot Framework SDK v4, Waterfall Dialogs, custom middleware, state management, Copilot Studio, Agents 365, programming fundamentals, C#, .NET, JavaScript, frontend capabilities, HTML, CSS, web-chat styling, Adaptive Card rendering, Enterprise Systems Integration, MuleSoft layers, PeopleSoft, CRM systems, Salesforce, Azure Cosm