Application Production Support

Job#: 3026432

Job Description:
Application Architect III

Location: Plano, Texas (Onsite)

Employment Type: Contract

Contract Duration: 12 Months

Role Overview

We are seeking an Application Architect with specialized subject matter expertise in CI/CD tools and a strong understanding of the latest cloud technology stacks. This role is responsible for providing in-depth problem analysis, ensuring proactive application stability, and offering production support. The ideal candidate will possess hands-on experience with a variety of DevOps tools and demonstrate excellent troubleshooting and communication skills to support the development community.

Key Responsibilities

• Provide in-depth problem analysis of application, system errors, and performance issues.
• Conduct proactive application stability analysis, including investigating performance concerns and improving maintenance processes.
• Take ownership of problem root cause analysis and subsequent remediation.
• Investigate chronic issues for critical applications and lead proactive monitoring review and implementation.
• Offer on-call support for production releases and manage incident and change management processes.
• Triage and troubleshoot code and platform-related issues to find the root cause and corrective action.
• Create and manage automation tasks and playbooks; perform application installation and maintenance.
• Handle multiple support issues concurrently during a shift.

Required Qualifications

Experience:

• A minimum of 7 years of experience in a production support role.
• Hands-on experience with Jenkins, Artifactory, Ansible Tower, and a release orchestration tool like Digital.ai's XLR.
• Experience with testing tools such as TOSCA, QTest, or Octane.
• Previous experience as a developer with debugging capabilities.

Technical Skills:

• Solid understanding of code related to Java, .Net, Python, Scala, Node.js, and JavaScript.
• Knowledge of cloud programming with Terraform, and experience with AWS, Google Cloud Platform, Azure, or OpenShift.
• Expertise in Unix systems, scripting, and knowledge of BASH and KSH.
• Proficiency in troubleshooting pipelines for Maven, MSBuild, and Python.
• A good understanding of Oracle and/or Postgres databases.

Preferred Qualifications

• Experience with writing and maintaining process documentation.
• A strong aptitude for forward-thinking of complex processes to eliminate manual processing.
• Strong analytical thinking and problem-solving abilities.
• A collaborative mindset with a focus on building strong relationships across teams.

Compensation & Benefits

Pay Rate: $65.00/hr - $73.68/hr.

We are an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Apex uses a virtual recruiter as part of the application process. Click for more details.

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Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.