Program Manager, SME

Overview

Job Summary

Galapagos Federal Systems LLC is seeking a highly motivated and experienced Program Manager, SME, to join our innovative and fast-growing team. This position offers the opportunity to collaborate with a diverse, mission-focused group of professionals dedicated to delivering excellence across complex technical programs.

The Program Manager will provide strategic leadership, direction, and oversight for programs leveraging the BMC3I Elite platform. The ideal candidate brings a strong blend of technical expertise, business acumen, and leadership ability to ensure the successful delivery of enterprise service management solutions. This individual will guide cross-functional teams, manage project and vendor performance, and drive continuous improvement aligned with organizational goals and customer mission requirements.

This role requires a deep understanding of BMC3I Elite/BMC3I Helix technologies, exceptional communication and stakeholder management skills, and the ability to thrive in a dynamic, fast-paced environment.

Key Responsibilities

The Program Manager, SME will:

• Lead planning, execution, and delivery of BMC3I Elite platform initiatives and enhancements
• Develop and manage program road maps, schedules, budgets, risks, and performance metrics
• Ensure compliance with governance, security, and ITSM standards
• Serve as the primary liaison between leadership, technical teams, vendors, and end users
• Translate business requirements into actionable program deliverables and solutions
• Oversee configuration, integration, and optimization of BMC3I Elite capabilities
• Support automation, workflow improvements, and digital transformation efforts
• Drive continuous improvement, quality assurance, and issue/risk mitigation processes
• Lead and mentor multi-disciplinary teams, fostering collaboration and high performance
• Deliver executive-level briefings, updates, and decision-support materials

Responsibilities

Skills & Experience

The Program Manager, SME must have:

• Active TS/SCI with SAP Access
• 15+ years of experience managing complex IT or enterprise programs
• 15+ years in defense acquisition
• Proven experience with BMC3I Elite, BMC3I Helix, or comparable ITSM/ESM platforms
• Strong background in Agile, Hybrid, and/or Waterfall program execution
• Demonstrated ability to manage large-scale integrations, platform upgrades, and service delivery initiatives
• Understanding of ITIL processes, ITSM best practices, automation, and workflow tools
• Familiarity with enterprise cloud environments, service operations, and incident/change management
• Ability to interpret technical requirements and communicate effectively with engineers and non-technical stakeholders
• Strong analytical, problem-solving, and decision-making skills
• Ability to lead diverse teams across multiple technical disciplines
• Excellent communication, presentation, and stakeholder engagement capabilities
• Experience with vendor oversight, performance management, and contract administration
• Ability to manage budgets, forecasts, and financial performance metrics

Education & Certifications

The Program Manager, SME must meet the following:

Required

• Bachelor's degree in, Information Technology, Computer Science, Business Administration, Engineering, or a related field

Preferred

• Master's degree (MBA, MIS, MPM, or related)
• DAWIA Level II
• PMP (Project Management Professional)
• ITIL v4 Foundation or higher
• Certified Scrum Master (CSM) or PMI-ACP
• BMC3I Elite/BMC3I Helix Administrator or Specialist certifications
• Lean Six Sigma Green Belt/Black Belt

Benefits

• Medical, dental, vision, disability, and life insurance
• Flexible Spending Accounts
• 401(k)
• PTO
• Paid Parental Leave
• Tuition reimbursement
• Paid federal holidays

Security Clearance

A high-level Department of Defense active security clearance is/may be required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.

Physical Requirements

Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner, and that may include lifting up to thirty pounds, as necessary.

Company Summary

Headquartered in Hawaii, Galapagos Federal Systems, LLC, is an SBA-Certified NHO-owned 8(a) Small Business specializing in global information technology solutions. We deliver professional services in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.

Leveraging over 30 years of providing IT services to the federal & commercial market with projects found around the world, our team has innovative expertise in the development of a wide range of technological solutions. Galapagos Federal Systems, LLC is an equal opportunity employer.

Our service commitment is simple - "Quality IT Solutions... On Time & On Budget."

Company Employment Statement

Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing as positions, functions, and qualifications may vary depending on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.

Posted Salary Range

USD $250,000.00 - USD $290,000.00 /Yr.