JetDocs Administrator (Remote)

*REMOTE CONTRACT POSITION*

RESPONSIBILITIES

• Run weekly reports/ad hoc (HQ Budget)
• Troubleshooting
• create job descriptions and templates to support the application
• Prepare job aides and define site management roles for Jetdocs
• Work on enhancements with Andrew (Jetdocs External Team)
• Changes / Reconfiguration to job templates
• Creation of new requested job templates by various groups
• KPI Adherence (close out tickets > 60 days open
• Administration of full JETDOCS Pro Application & all day-to-day requests and activities
• Template Owners as needed (email/teams)
• All change requests to workflows need to be approved/confirmed by template owners
• Workflow groups to move tickets along (as needed)
• Offer ad-hoc assistance for complex issues post-transition
• Review and refine processes based on feedback from HRIS and end-users.
• Maintain open communication for continuous improvement.

TASKS

1. Administration of JETDOCS PRO Application
2. Provide day-to-day support of the JETDOCS Workflow application across USERS
3. Communicate ownership changes to all stakeholders (Templates, Jetdocs, leadership)
4. Update system access and modify email distribution

Qualifications

• Expert knowledge in JETDOCS Pro (Jetdocs Inc).
• Excellent oral, written, presentation, and communication skills
• Proficiency with Microsoft Office 2013 (Word, Excel, PowerPoint)
• Expert Proficiency with JETDOCS PRO Application
• Excellent interpersonal skills, including the ability to work with individuals at all levels of the organization
• Strong analytical and problem-solving skills
• Ability to effectively prioritize and execute in a high-pressure environment
• Ability to independently set priorities and meet deadlines in a fast-paced environment, a self-starter
• Familiarity with creating Standard Operating Procedures (SOP s) and documenting key process requirements, and can produce sample work upon request
• Excellent oral, written, presentation, and communication skills
• Excellent interpersonal skills, including the ability to work with individuals at all levels of the organization
• Strong analytical and problem-solving skills
• Ability to effectively prioritize and execute in a high-pressure environment
• Ability to independently set priorities and meet deadlines in a fast-paced environment; a self-starter
• Familiarity with creating Standard Operating Procedures (SOP s) and documenting key process requirements, and can produce sample work upon request