Job Description Everforth ECS is seeking an
Enterprise Data Operations Analyst (Tier-2 Advanced Technical Support) to work in the National Capital Region covering the
Pentagon, Falls Church, and Fairfax . Please Note: This position is contingent upon contract award.
The War Data Platform (WDP) is a key initiative within the U.S. Department of War's (DoW) AI-First strategy introduced in early 2026. The WDP focuses on operational warfighting data and aims to accelerate the deployment of artificial intelligence (AI) on the battlefield. The WDP extends to Unclassified, Secret, and Top Secret environments, and supports collaboration between Combatant Commands, Joint Staff directorates, Senior Executive Service leaders, and operational analysts.
The Enterprise Data Operations Analyst provides dedicated Tier-2 advanced technical support for enterprise data products and services operating within the WDP customer support environment, serving as a critical link between mission-facing data consumers and the engineering teams responsible for platform health and service continuity. This role supports CDAO-approved Service Level Objectives (SLOs) across applicable security enclaves and contributes directly to the operational excellence of WDP data services supporting analysts, builders, and mission partners across the DoW enterprise.
Provides dedicated Tier-2 advanced technical support for enterprise data products and services operating within the War Data Platform customer support environment supporting enterprise data consumers across applicable security enclaves.
Performs Tier-2 technical triage and resolution for WDP Service Desk escalations and investigates operational issues affecting enterprise data tools, data products, and platform services used by analysts, engineers, and operational mission partners.
Performs technical triage of customer issues by reviewing service request information, evaluating system behavior, validating user configuration settings, and reproducing reported platform problems impacting enterprise data workflows.
Coordinates issue resolution activities with Tier-3 engineering support when incidents require deeper platform diagnostics or engineering remediation.
Monitors service level objective performance for customer requests and documents ticket lifecycle metrics including response time, resolution timelines, and escalation frequency indicators supporting program reporting requirements.
Develops and maintains troubleshooting guides, operational runbooks, and user training materials supporting enterprise builders and data consumers operating within the WDP ecosystem.
Maintains documentation within the centralized knowledge repository containing standard operating procedures, technical guidance, and platform usage documentation supporting enterprise data operations.
Communicates known issues, platform updates, planned maintenance events, and service status notifications to WDP customers to maintain operational awareness.
Collects customer feedback related to platform usability, support responsiveness, and data service performance and provides recommendations supporting continuous improvement initiatives across enterprise data operations support services.
Performs other duties as assigned.
Required Skills Current Secret security clearance with the ability to obtain and maintain a Top Secret (TS) security clearance with Sensitive Compartmented Information (SCI).
3 or more years of experience providing technical support or data operations assistance in a federal government or classified environment, including hands-on experience triaging and resolving issues affecting enterprise data tools, analytics platforms, or cloud-hosted services in support of mission end-users .
Active DoW 8570/8140-compliant IAT Level II certification, such as CompTIA Security+ CE, CompTIA CySA+, CompTIA Cloud+, Cisco CCNA Security, GIAC GSEC, GIAC GCED, or ISC SSCP, as required for access to DoW information systems .
Strong problem-solving and decision-making capabilities, with a proven ability to weigh the relative costs and benefits of potential actions and identify the most appropriate solution.
Highly developed interpersonal and oral/written communication skills, with the ability to effectively and professionally interact with a diverse set of stakeholders (from peers to end-users to executive management).
Desired Skills Active Top Secret (TS) security clearance with Sensitive Compartmented Information (SCI) eligibility.
Familiarity with enterprise IT service management platforms such as ServiceNow or Jira Service Management, including experience documenting ticket lifecycle data, monitoring SLO performance, and contributing to knowledge base content in support of tiered help desk or data operations functions .
Working knowledge of enterprise data platform concepts such as data ingestion pipelines, data transformation workflows, metadata tagging, and data governance practices, particularly within cloud-hosted environments such as AWS GovCloud or equivalent DoW-accredited platforms.
Working familiarity with enterprise data platform technologies such as Databricks, Apache Spark, Kafka, Airflow or similar orchestration platforms, AWS GovCloud or Azure Government services, IAM and access-management tools, logging/monitoring platforms, data catalogs, and data observability utilities.
Experience supporting users within a multi-enclave environment spanning NIPRNet, SIPRNet, or JWICS, with demonstrated ability to adapt troubleshooting approaches and communication to the constraints and requirements of each security domain .
Familiarity with DoW Zero Trust Architecture principles and Risk Management Framework (RMF) requirements as they apply to user access management, platform compliance monitoring, and the secure handling of data operations support activities across classified environments .
Experience with or strong interest in designing semantic data interfaces, metadata layers, or API-based data products that enable automated workflows, AI assistants, and emerging agentic AI capabilities.
ECS Federal LLC is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.
Everforth ECS is the federal segment of
Everforth , a $4B global organization with over 10,000 employees. Our nearly 3,500 professionals deliver advanced technology solutions in data and AI, cybersecurity, and enterprise transformation, serving defense, intelligence, and federal civilian agencies.
Our work powers mission-critical outcomes, strengthens technology partnerships, and creates meaningful opportunities for our people. We are defined by a commitment to excellence in delivery, a culture of innovation, and an environment where talent can thrive and grow.
We value:
- Attracting and developing top talent and high-performing teams
- Fostering a culture that is engaging, accountable, and mission-driven
Never miss an opportunity! Create an alert based on the job you applied for.