Job Description Everforth ECS is seeking a Tier-4 Analyst to work in the National Capital Region covering the Pentagon, Falls Church, and Fairfax. Please Note: This position is contingent upon contract award.
The War Data Platform (WDP) is a key initiative within the U.S. Department of War's (DoW) AI-First strategy introduced in early 2026. The WDP focuses on operational warfighting data and aims to accelerate the deployment of artificial intelligence (AI) on the battlefield. The WDP extends to Unclassified, Secret, and Top Secret environments, and supports collaboration between Combatant Commands, Joint Staff directorates, Senior Executive Service leaders, and operational analysts.
The Tier-4 Analyst supports external vendor escalation operations for enterprise analytics platforms within WDP Core Integration and Joint All-Domain Command and Control mission systems, serving as a key contributor to the operational continuity and platform sustainment mission in direct support of Combatant Command planning staffs and Joint Staff analysis elements. This role provides hands-on vendor coordination, fault validation, and restoration support across AWS GovCloud and Secret Region environments in alignment with DoW mission readiness requirements.
Supports Tier-4 vendor escalation operations for enterprise analytics platforms supporting War Data Platform Core Integration environments and Joint All-Domain Command and Control mission systems used by Combatant Command operational planning staffs and Joint Staff analysis elements.
Assists platform support teams during external vendor coordination activities associated with enterprise software defects, hardware warranty processing, and distributed cloud service disruptions affecting operational analytics platforms hosted within AWS GovCloud and Secret Region environments.
Coordinates warranty repair requests and hardware replacement activities for enterprise endpoint devices, secure enclave workstations, analytics computing nodes, and network-connected mission support equipment operating across multi-enclave operational environments.
Submits proprietary software defect reports and diagnostic evidence to external vendors supporting analytics applications, data ingestion services, and enterprise identity federation platforms supporting War Data Platform processing environments.
Reviews system telemetry, application logs, and monitoring outputs through Splunk, Amazon CloudWatch, and ServiceNow service management tools to validate fault conditions prior to vendor escalation.
Tracks operational service metrics including vendor response latency, incident restoration timelines, escalation frequency indicators, and service stability trends impacting joint operational data workflows.
Produces vendor coordination artifacts including defect documentation, repair tracking reports, outage notification packages, and service restoration summaries supporting program sustainment objectives.
Collaborates with platform engineering, cybersecurity operations, and data operations teams during vendor remediation cycles to assist restoration activities supporting Joint All-Domain mission analytics environments and Combatant Command operational decision support.
Performs other duties as assigned.
Required Skills Current Secret security clearance with the ability to obtain and maintain a Top Secret (TS) security clearance.
3 or more years of experience in IT support, platform operations, or systems administration roles within a federal government or classified environment, including demonstrated participation in vendor escalation workflows, hardware lifecycle coordination, or cloud-hosted service disruption response activities in support of mission-critical enterprise platforms.
Hands-on experience using operational monitoring and service management platforms such as Splunk, Amazon CloudWatch, and ServiceNow to review system telemetry, validate fault conditions, document incident lifecycle metrics, and support vendor case preparation in a DoW or federal government context.
Strong problem-solving and decision-making capabilities, with a proven ability to weigh the relative costs and benefits of potential actions and identify the most appropriate solution.
Highly developed interpersonal and oral/written communication skills, with the ability to effectively and professionally interact with a diverse set of stakeholders (from peers to end-users to executive management).
Desired Skills Active Top Secret (TS) security clearance.
Familiarity with DoW Zero Trust Architecture principles and Risk Management Framework (RMF) requirements as they apply to platform fault management, cross-domain service disruption coordination, and vendor engagement activities across Unclassified, Secret, and Top Secret enclave boundaries.
Experience supporting hardware lifecycle management in secure or classified environments, including coordination of warranty repair actions, replacement processing, and asset tracking for endpoint devices and specialized computing equipment deployed at geographically distributed operational nodes.
Working knowledge of cloud-hosted enterprise platform architectures, particularly AWS GovCloud (IL5) or AWS Secret Region Cloud (SC2S) environments, including familiarity with multi-tenant service dependencies and how cloud service disruptions affect downstream mission analytics workflows.
Familiarity with ITIL-aligned incident and service management practices, including experience contributing to structured escalation workflows, maintaining escalation tracking records, and producing vendor coordination documentation in support of service-level agreement compliance within a tiered IT support environment.
ECS Federal LLC is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.
Everforth ECS is the federal segment of
Everforth , a $4B global organization with over 10,000 employees. Our nearly 3,500 professionals deliver advanced technology solutions in data and AI, cybersecurity, and enterprise transformation, serving defense, intelligence, and federal civilian agencies.
Our work powers mission-critical outcomes, strengthens technology partnerships, and creates meaningful opportunities for our people. We are defined by a commitment to excellence in delivery, a culture of innovation, and an environment where talent can thrive and grow.
We value:
- Attracting and developing top talent and high-performing teams
- Fostering a culture that is engaging, accountable, and mission-driven
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