Job#: 3037810 Job Description: Senior Associate, Builder AXPAs a Senior Associate, Builder AXP, you will play a hands on role in translating strategy into real time customer journeys using Adobe Experience Platform and Adobe Journey Optimizer. This role is fully remote and can be performed from anywhere in the United States.
You will support the full product lifecycle from ideation through launch by building and optimizing Next Best Action journeys that align to member needs and deliver measurable business outcomes. After launch, you will monitor performance, gather insights, and continuously refine journeys to ensure ongoing effectiveness across customer segments.
Key Responsibilities- Configure, test, deploy, and optimize personalized journeys and campaigns within Adobe Journey Optimizer based on business requirements and Next Best Action strategy
- Partner with analytics teams to build, refine, and validate audience segments within Adobe Experience Platform using real time behavioral and profile data
- Collaborate with lifecycle marketing, data science, and channel teams to activate journey logic and improve targeting effectiveness
- Perform end to end quality assurance across journeys including triggers, events, wait steps, and personalization rules
- Monitor performance, troubleshoot execution issues, and partner with analytics to enhance journey outcomes
- Serve as a subject matter expert for AJO and AEP capabilities and support team enablement
- Contribute to platform governance, best practices, and continuous improvement initiatives
Impact- Deliver personalized, real time journeys that improve member engagement and experience
- Ensure accurate and compliant execution of Next Best Action logic across channels
- Drive operational excellence through strong configuration, testing, and platform ownership
- Support innovation and continuous improvement across marketing operations and customer experience
Required Qualifications- Bachelor's degree in Marketing, Business, or a related field, or equivalent experience in a marketing campaign delivery environment
- 3 or more years of experience in marketing operations, lifecycle marketing, or campaign execution
- 2 or more years of hands on experience with Adobe Journey Optimizer, Adobe Experience Platform, Salesforce Marketing Cloud, or similar platforms
- Strong understanding of customer journey logic, event triggers, decisioning, and personalization strategies
- Strong communication skills with the ability to collaborate across technical and business teams
- Experience working in agile or cross functional environments
Preferred Qualifications- Adobe certifications in Adobe Experience Platform or Adobe Journey Optimizer
- Experience with Adobe Real Time CDP, XDM schemas, or event tagging
- Background supporting regulated industries such as healthcare or financial services
- Familiarity with JSON, event payloads, or API driven personalization
- Experience with responsive email design and accessibility standards
- Understanding of Next Best Action frameworks and personalization strategies
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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