Job#: 3037530
Job Description:
Role: Voice Engineer
Rate: 50-53/hr W2
Location: Remote
Contract Duration: 12+ Months
Role Overview
We are looking for a hands-on Webex Contact Center Engineer to support and enhance enterprise voice and customer-facing contact center operations. This role sits at the intersection of traditional telephony and modern cloud platforms, requiring strong experience with PSTN, SIP routing, and Webex Contact Center. The focus is on maintaining reliable voice services while improving call routing, IVR design, and overall customer experience.
Key Responsibilities
Manage PSTN connectivity including carrier coordination, routing issues, and troubleshooting voice services
Own number lifecycle management including DID inventory, assignment, and documentation
Support number porting activities including LOA submission, validation, and coordination with carriers
Administer and support Webex Contact Center configuration and day-to-day operations
Build and maintain call flows and IVR logic using Flow Designer
Configure entry points, queues, and routing strategies within the contact center
Troubleshoot issues related to call routing, queue performance, and IVR behavior
Partner with business stakeholders to improve customer experience and call handling efficiency
Required Qualifications
Strong experience with PSTN, SIP, and enterprise voice routing
Hands-on experience managing number porting lifecycle including LOAs and carrier coordination
Experience administering Webex Contact Center
Working knowledge of call flows, IVR design, queues, and routing strategies
Strong troubleshooting skills across voice and contact center environments
Preferred Qualifications
Experience with Webex Contact Center Flow Designer
Familiarity with skill-based routing and queue optimization
Experience supporting enterprise voice platforms or cloud contact centers
Exposure to contact center migrations or modernization efforts
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: apexsan
- Position Id: BHJOB2374_3037530
- Posted 2 days ago
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