AppDynamics Integration Specialist
Tasks & Duties
· Define proper normalization of AppDynamics data (e.g., alert types, severity, and CI alignment).
· Define thresholds and filters in AppDynamics to reduce noise and eliminate unnecessary events in ServiceNow.
· Optimize ServiceNow alert correlation rules to group related alerts into actionable incidents.
· Map AppDynamics alerts to ServiceNow’s Event Management rules and severity levels.
· Create the automation rules for incident management and the updates to the Service Maps.
Required Skills
· Foundational knowledge of AppDynamics, including alert types, severity levels, and event configuration
· Understanding of ServiceNow Event Management, alert correlation rules, and severity mapping
· Ability to define alert thresholds and suppression filters to reduce noise in downstream systems
· Basic knowledge of incident management automation rules in ServiceNow
· Familiarity with service map updates triggered by monitoring events
· Understanding of the relationship between APM (Application Performance Monitoring) data and ITSM workflows
· 1–2 years of experience with AppDynamics administration or integration work
· Exposure to ServiceNow Event Management or IT Operations Management (ITOM) modules
· Experience with alert normalization and correlation in a monitoring-to-ITSM pipeline
· Familiarity with IT automation concepts and incident lifecycle management
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