Contractor - Enterprise Technology Systems

Job#: 3024486

Job Description:

We are hiring Service Desk Coordinator!

Role: Service Desk Coordinator

Supporting: Large Financial Services Client

Location: Pensacola, FL

Position Description: Step into a high-energy environment where your technical expertise and customer-focused mindset truly matter. As a Service Desk Coordinator, you'll be the trusted resource users turn to for quick, clear, and effective support. You'll troubleshoot issues, guide users through solutions, and keep operations running smoothly by working across multiple systems and tools. If you excel in fast-paced environments and are motivated by solving technical challenges that truly support end users, this role offers a strong opportunity to grow your expertise and contribute in a meaningful way. Want to take the next step in your career and join an elite support team? Apply today and make your next move count!

Qualifications:

Basic understanding of IT concepts, enterprise systems, and common technical terminology.

Ability to troubleshoot and resolve routine technical, operational, and system issues.

Strong verbal and written communication skills with professional, user-friendly soft skills.

Solid organizational and time-management abilities, with accuracy while multitasking

Able to work independently as well as collaboratively in a team environment.

Preferred:

3+ years of Tier 1 support in a call center or high-volume customer service experience.

Familiarity with ticketing tools (ServiceNow).

ITIL knowledge.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.