Service Desk Analyst

Description

Are you looking to launch or grow your IT career in a fast-paced, enterprise environment? We have the position for you!
As a Service Desk Support Analyst, you'll provide first-level technical support to end users via phone, email, and chat. You'll be the go-to problem solver for everyday technical issues involving hardware, software, account access, and enterprise applications. You'll gain valuable exposure to Office 365, Active Directory, and enterprise IT operations within a global organization.
Schedule: Friday - Sunday, 6:00 PM - 6:00 AM PLUS 4 additional weekday hours (flexibility to choose when those hours are worked)

Key Responsibilities

• Serve as the first point of contact for end users, delivering professional and efficient support via phone, email, and chat
• Troubleshoot issues related to Windows 10/11, hardware, software, and basic network connectivity
• Perform password resets, account unlocks, and basic user administration in Active Directory
• Support Office 365 applications, including Outlook, Teams, OneDrive, and SharePoint
• Create, categorize, document, and update incidents and service requests in ServiceNow
• Escalate complex or unresolved issues to higher-level support teams when necessary
• Deliver an exceptional customer experience while maintaining clear, detailed documentation
• Follow established procedures to ensure consistent, accurate, and timely issue resolution

Qualifications

• Strong interest in IT support or previous experience in a help desk/service desk role
• Familiarity with Windows operating systems, Office 365, and general troubleshooting concepts
• Exposure to Active Directory user management (preferred, not required)
• Ability to diagnose and resolve basic hardware and software issues
• Strong communication, problem-solving, and customer service skills
• Comfortable working in a ticket-based support environment

Technical Skills

Help Desk Support, Service Desk, Windows 10, Windows 11, Phone Support, ServiceNow, Office 365, Active Directory, Troubleshooting, Customer Service, Hardware Support, Ticketing Systems, Password Resets

Job Type & Location

Contract position based out of Oshkosh, WI.
Job Type & Location
This is a Contract position based out of Oshkosh, WI.
Pay and Benefits
The pay range for this position is $18.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Oshkosh,WI.
Application Deadline
This position is anticipated to close on Apr 3, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.