Be the first line of support that keeps users productive and connected!This onsite role is ideal for someone who enjoys troubleshooting technical issues, delivering excellent customer service, and serving as a trusted resource for end users.
Top Skills- Technical Troubleshooting: Basic technical knowledge with the ability to diagnose and resolve common IT issues related to software, hardware, and network connectivity.
- Incident & Request Management: Effectively resolves incidents and service requests, including accurate documentation in the service tracking system.
- Customer Service Focus: Patient, professional, and committed to resolving user issues efficiently and thoroughly.
- Communication Skills: Strong verbal and written communication skills, with the ability to clearly explain technical solutions to end users.
Job DetailsOnsite role, 5 days per week (7:00 AM - 4:00 PM)This position provides Tier 1 technical support to end users experiencing IT-related issues. Responsibilities include responding to user inquiries, troubleshooting basic issues such as password resets and software installations, and escalating more complex problems to higher-tier support teams as needed.
Additional Skills & Experience- Experience: 1+ year in a service or support role
- Technical Knowledge: Familiarity with Microsoft 365 products, networking, and communication systems
- Documentation: Ability to troubleshoot issues and accurately document findings
Service Desk Responsibilities- Serves as the first point of contact for day-to-day technical support
- Responds to Level 1 support requests via phone, ticketing system, chat, or other channels
- Logs and updates call and ticket information in the tracking system
- Interacts with users in a courteous, professional manner
- Diagnoses and resolves technical issues or escalates as appropriate
Project & Training Support- May provide input during project planning and requirements gathering
- May participate in support training prior to project launches
Customer Technology Support- Troubleshoots, diagnoses, and performs minor repairs on hardware, software, and peripheral equipment following documented procedures
- Follows up in a timely manner to ensure customer satisfaction
- Clearly explains service processes and solutions to users
Job Type & LocationThis is a Contract position based out of Menasha, WI.
Pay and BenefitsThe pay range for this position is $15.00 - $26.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Menasha,WI.
Application DeadlineThis position is anticipated to close on Apr 3, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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