Service Desk Analyst

Job Description

Service Desk Technician - 12-Month Contract
We are seeking one Service Desk Technician for a 12-month contract, with a strong possibility of extension or conversion.

Schedule

• Friday-Sunday: 6:00 PM - 6:00 AM
• Plus: 4 additional hours during the week (consultant may choose when to schedule these hours)
• Onsite: 5 days per week

Location

This role will be onsite in Richmond, VA. While most of the Service Desk team is based in Oshkosh, WI and Evansville, IN, this position will support a specific plant location and will have a hybrid responsibility of:

• 50% Service Desk support
• 50% onsite plant support

Role Overview

This position provides first-level support for end users via phone, email, and chat, using the ServiceNow ticketing system. Issues that cannot be resolved remotely will be escalated to this role for hands-on, onsite support, working closely with other enterprise teams as needed.
The organization is transitioning Service Desk operations from a managed service partner back in house, creating an opportunity to be part of a growing and evolving support model.

Responsibilities

• First-level troubleshooting for end-user issues
• Phone, email, and chat support
• Ticket creation and documentation in ServiceNow
• Password resets and account support
• Hands-on troubleshooting for hardware and software issues
• Collaboration with enterprise IT teams for escalation and resolution

Technologies

• Windows 10 / Windows 11
• Office 365
• Active Directory
• ServiceNow

Ideal Candidate

This is an excellent opportunity for an entry-level candidate looking to gain real-world experience in an enterprise environment, as well as for candidates with prior Service Desk or Help Desk experience.

Required Skills

• Help Desk / Service Desk support
• Strong customer service skills
• Phone support experience
• Troubleshooting hardware and software issues
• Ticketing system experience (ServiceNow preferred)
• Windows 10 / 11
• Office 365
• Active Directory

Additional Qualifications

• Strong customer service acumen
• Experience supporting users in an enterprise environment

Experience Level

• Intermediate

Job Type & Location
This is a Contract position based out of Oshkosh, WI.
Pay and Benefits
The pay range for this position is $18.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Oshkosh,WI.
Application Deadline
This position is anticipated to close on Mar 24, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.