TEKsystems is hiring for a Service Desk Analyst to support their client's end users in a fast-paced, enterprise environment. This role sits 100% onsite in Oshkosh, WI, offering a great opportunity to gain experience and exposure to enterprise IT support.
Schedule- Friday - Sunday: 6:00 PM - 6:00 AM
- Plus 4 additional hours during the week (flexible-analyst can choose hours)
What You'll Be Doing- Provide first-level support to end users via phone, email, and chat
- Troubleshoot common IT issues including login problems, password resets, hardware/software issues, and basic Windows support
- Create, document, and manage tickets using a ticketing system (ServiceNow)
- Escalate issues that cannot be resolved remotely and partner with internal IT teams as needed
- Serve as hands-on support at the site when required
- Deliver strong customer service and clear communication with end users
Technologies You'll Work With- Windows 10 & 11
- Office 365 (Outlook, Teams, OneDrive, etc.)
- Active Directory
- ServiceNow (or similar ticketing system)
What We're Looking For- 6+ months experience in a service desk or help desk environment (nice to have)
- Familiarity with troubleshooting Office 365 for end users
- Experience utilizing Active Directory
- Strong troubleshooting and customer service skills
- Comfortable supporting users over the phone and documenting issues clearly
- Ability to work overnight/weekend shifts
Job Type & LocationThis is a Contract position based out of Oshkosh, WI.
Pay and BenefitsThe pay range for this position is $18.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Oshkosh,WI.
Application DeadlineThis position is anticipated to close on Mar 27, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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