Senior Project Manager - NC, IA

Job#: 3039776

Job Description:

Client: Financial Services

Team: TBA

Job Title: Project Manager 5 - Senior Project Manager

Location: Charlotte, NC / West Des Moines, IA - Hybrid (3 days onsite)

Contract Length: 9-12 months (possible extension and conversion; program runs through 2027)

Pay Rate: $69 - $74
Top Requirements:

7+ years of enterprise project/program management experience

Experience leading large-scale cloud migrations and transformation initiatives

Strong background in contact center operations within financial services

Plusses:

• Experience with Monday.com or similar project management tools
• Experience with IVR systems, workforce management, and agent workflows
• Experience working in high-visibility, executive-facing programs

Job Summary:

In this contingent resource assignment, you will consult as an expert and lead complex initiatives with broad organizational impact within Project Management. You will drive strategy and execution for large-scale transformation efforts, analyzing multi-faceted challenges and delivering long-term, enterprise-wide solutions. This role is a key leadership position within a major Contact Center Modernization program, focused on migrating customer-facing operations to a modern cloud platform.
Day-to-Day Responsibilities:

• Lead end-to-end delivery of contact center migration waves, from planning through deployment
• Coordinate across a team of ~16 project managers to ensure alignment and execution success
• Partner with business leaders, technology teams, and operations stakeholders
• Influence executive stakeholders and drive prioritization of program initiatives
• Manage complex project timelines, dependencies, risks, and deliverables
• Oversee integration of technologies such as IVR systems and workforce management tools
• Drive change management and adoption strategies for contact center transformations
• Support cloud migration efforts impacting agent workflows and customer experience
• Participate in command center support during key migration waves
• Operate in both Agile and Waterfall delivery environments

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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