Join our team as a dynamic Desktop Support Technician, where you''ll play a pivotal role in delivering high-quality technical support in a professional setting. This is an exciting chance to showcase your technical prowess while ensuring seamless user operations.
Responsibilities
- Provide prompt and effective technical support for desktop hardware, software, and network troubleshooting.
- Assist in data migrations and restorations, and support mobile device computing as needed.
- Conduct thorough root cause analysis to swiftly resolve technical issues.
- Work collaboratively with the team to manage priorities and address changing needs.
- Maintain a polished and friendly demeanor in interactions with executives and team members.
Skills
- Excellent verbal and written communication with a focus on customer service excellence.
- Strong proficiency in troubleshooting both Windows and Mac operating systems.
- Experience with Microsoft 365, ServiceNow, and Ivanti platforms.
- Proven ability to effectively manage competing priorities and excellent time management skills.
- High level of emotional intelligence and adaptability in fast-paced environments.
Preferred Skills
- Experience in desktop support within a corporate environment.
- Familiarity with network and telecom troubleshooting.
- Understanding of processes and procedures in large organizations.
- Experience providing VIP support or white-glove service.
At Horizontal, we deeply value diversity, equity, and inclusion, and are committed to creating a welcoming environment where each individual''s contributions are celebrated and valued."
By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.
Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $14 - $37 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.
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