IT Support (W2 role)

36 monthsexperience managing support requests on a level 2 help desk, Hands on and Enduser orientedsupport 36 monthsexperience resolving hardware and software issues and troubleshooting Window 11. 36 Months experience with the installation and support of O365 and Outlook in an enterprise environment. 36 monthsexperience using Lansweeper, Remote desktop and Active Directory, all three arerequired. 36 monthsexperience using ITSM service desks & ticketing systems. 36 monthsexperience configuri

Client DetailsAgency Name: NYS Department of HealthInterview : InpersonPhysical Work Office: 2168 Corning Tower, Albany, NY 12220Project/Program Name: ITS/DOH Dedicated SupportRequested Qualifications36 monthsexperience managing support requests on a level 2 help desk, hands-on and end-user oriented support.36 monthsexperience resolving hardware and software issues and troubleshooting Windows 11.36 monthsexperience with the installation and support of O365 and Outlook in an enterprise environmen

84 months of experience working with end users to troubleshoot both hardware and software issues. 60 months of experience working in a second tier help desk environment. 36 months of experience in developing test plans and performing system level testing 36 months of experience with public safety mobile computing environments. 36 months of experience in conducting technical and end-user training in a classroom environment. 36 months of experience in developing technical and training materia

24 months experience managing support requests on a level 2 help desk, Hands on and End user oriented support 24 months experience resolving hardware and software issues and troubleshooting Window 11. 24 Months experience with the installation and support of O365 and Outlook in an enterprise environment. 24 months experience using Lansweeper, Remote desktop and Active Directory, all three are required. 24 months experience using ITSM service desks & ticketing systems. 24 months experience c