ServiceNow UI/UX Front End Developer Sr.

Technical Skills:

Role Description: 

We are seeking a skilled ServiceNow Front-End / UI-UX Developer with strong web development fundamentals and hands-on ServiceNow Service Portal experience. This role focuses on designing and developing intuitive, responsive, and accessible user interfaces that enhance the end-user experience across ServiceNow portals and custom web applications.

·         The ideal candidate blends UX design thinking with technical front-end expertise, translating business requirements into elegant, scalable, and high-performance ServiceNow UI solutions.

Key Responsibilities:

Front-End & UI Development:

·         Design, develop, and maintain ServiceNow Service Portal interfaces using:

HTML5, CSS3, JavaScript

AngularJS (Service Portal widgets)

Bootstrap / UI Frameworks

·         Build and customize Service Portal widgets, themes, and layouts.

·         Develop responsive, mobile-friendly, and cross-browser compatible UI components.

·         Implement UI policies, client scripts, and UI scripts to enhance user interactions.

UI/UX Design:

·         Collaborate with stakeholders to translate business needs into user-centered designs.

·         Apply UX best practices for usability, accessibility (WCAG), and visual consistency.

·         Create wireframes, mockups, and prototypes (Figma, Sketch, Adobe XD, or similar).

·         Ensure consistent branding and design standards across portals.

Web & Platform Integration:

·         Integrate ServiceNow portals with REST APIs, third-party systems, and custom web applications.

·         Optimize front-end performance and maintain clean, reusable code.

·         Support portal enhancements across ITSM, HRSD, CSM, or custom applications.

Collaboration & Delivery:

·         Work closely with ServiceNow architects, back-end developers, and business analysts.

·         Participate in Agile/Scrum ceremonies and iterative delivery cycles.

·         Perform UI testing, debugging, and documentation.

Required Qualifications:

·         3+ years of front-end web development experience.

·         2+ years of ServiceNow Service Portal development experience.

Strong proficiency in:

·         HTML, CSS, JavaScript

·         AngularJS (Service Portal framework)

·         Bootstrap or similar UI frameworks

·         Experience building custom ServiceNow widgets and themes.

Knowledge of ServiceNow UI components:

·         Client Scripts

·         UI Policies

·         UI Scripts

·         Familiarity with REST APIs and JSON.

UI/UX Skills:

·         Strong understanding of UI/UX principles, usability, and accessibility.

·         Experience creating wireframes, mockups, and prototypes.

·         Ability to balance visual design with technical constraints.

Preferred Qualifications:

·         Experience with ServiceNow UI Builder / Now Experience (Next Experience).

·         Familiarity with ITSM, HRSD, CSM, or custom ServiceNow applications.

·         Knowledge of accessibility standards (WCAG 2.1).

·         ServiceNow CSA or CIS certifications.

·         Experience with version control (Git) and CI/CD pipelines.

Soft Skills:

·         Strong communication and collaboration skills.

·         Attention to detail and design consistency.

·         Ability to manage multiple priorities in a fast-paced environment.

·         Problem-solving mindset with a focus on user experience.

Nice-to-Have:

·         Experience modernizing legacy Service Portal UIs.

·         Exposure to React or modern front-end frameworks (outside ServiceNow).

Design system or component library experience.