Sr. ServiceNow UI/UX Front End Developer

Job Title: Sr. ServiceNow UI/UX Front End Developer

Location: Remote

Duration: Long Term Contract

LCAT: UI/UX Designer – Senior

Technical Skills: Years/Level of Experience         

ServiceNow Portal Development              (7-10 yrs experience)

Agile Application Development                 (10+ yrs experience)      

Role Description: 

We are seeking a skilled ServiceNow Front-End / UI-UX Developer with strong web development fundamentals and hands-on ServiceNow Service Portal experience. This role focuses on designing and developing intuitive, responsive, and accessible user interfaces that enhance the end-user experience across ServiceNow portals and custom web applications.

The ideal candidate blends UX design thinking with technical front-end expertise, translating business requirements into elegant, scalable, and high-performance ServiceNow UI solutions.

Key Responsibilities

Front-End & UI Development

Design, develop, and maintain ServiceNow Service Portal interfaces using:

HTML5, CSS3, JavaScript

AngularJS (Service Portal widgets)

Bootstrap / UI Frameworks

Build and customize Service Portal widgets, themes, and layouts.

Develop responsive, mobile-friendly, and cross-browser compatible UI components.

Implement UI policies, client scripts, and UI scripts to enhance user interactions.

UI/UX Design

Collaborate with stakeholders to translate business needs into user-centered designs.

Apply UX best practices for usability, accessibility (WCAG), and visual consistency.

Create wireframes, mockups, and prototypes (Figma, Sketch, Adobe XD, or similar).

Ensure consistent branding and design standards across portals.

Web & Platform Integration

Integrate ServiceNow portals with REST APIs, third-party systems, and custom web applications.

Optimize front-end performance and maintain clean, reusable code.

Support portal enhancements across ITSM, HRSD, CSM, or custom applications.

Collaboration & Delivery

Work closely with ServiceNow architects, back-end developers, and business analysts.

Participate in Agile/Scrum ceremonies and iterative delivery cycles.

Perform UI testing, debugging, and documentation.

Required Qualifications

Technical Skills

3+ years of front-end web development experience.

2+ years of ServiceNow Service Portal development experience.

Strong proficiency in:

HTML, CSS, JavaScript

AngularJS (Service Portal framework)

Bootstrap or similar UI frameworks

Experience building custom ServiceNow widgets and themes.

Knowledge of ServiceNow UI components:

Client Scripts

UI Policies

UI Scripts

Familiarity with REST APIs and JSON.

UI/UX Skills

Strong understanding of UI/UX principles, usability, and accessibility.

Experience creating wireframes, mockups, and prototypes.

Ability to balance visual design with technical constraints.

Preferred Qualifications

Experience with ServiceNow UI Builder / Now Experience (Next Experience).

Familiarity with ITSM, HRSD, CSM, or custom ServiceNow applications.

Knowledge of accessibility standards (WCAG 2.1).

ServiceNow CSA or CIS certifications.

Experience with version control (Git) and CI/CD pipelines.

Soft Skills

Strong communication and collaboration skills.

Attention to detail and design consistency.

Ability to manage multiple priorities in a fast-paced environment.

Problem-solving mindset with a focus on user experience.

Nice-to-Have

Experience modernizing legacy Service Portal UIs.

Exposure to React or modern front-end frameworks (outside ServiceNow).

Design system or component library experience.

Education Level : N/A

Clearance Required: Public Trust (Active)