Automation Engineer

Job Description

Data Center Automation Engineer (ServiceNow / Ansible / SharePoint)

Summary

We're looking for a hands-on Automation Engineer to design, build, and maintain automation across our data center environment , with a focus on ServiceNow workflow/orchestration , Ansible playbooks/pipelines , and SharePoint automation for documentation, approvals, and knowledge management. The ideal candidate brings strong infrastructure fundamentals (Linux/Windows/networking/storage), IaC mindset, and a track record of translating manual runbooks into reliable, scalable, and auditable automation.

Key Responsibilities

• ServiceNow Automation & Integration
  • Design and implement Service Catalog , Workflows , Approvals , Notification rules, and Orchestration /Flows for provisioning, incident, change, and request processes.
  • Build ServiceNow integrations with CMDB, discovery, monitoring, and automation tools (e.g., Ansible Tower/AWX) using REST, webhooks, and MID servers.
  • Maintain CMDB data quality and drive data center CI relationships/attributes alignment with automation.
• Ansible & Infrastructure as Code
  • Develop, version, and maintain Ansible roles/playbooks for OS builds, patching, configuration drift remediation, middleware/app deployments, and compliance hardening (RHEL/Windows).
  • Operate/analyze Ansible Tower/AWX job templates, inventories, credentials, workflows, RBAC, and notifications; integrate with CI/CD and ServiceNow.
  • Implement idempotent automation with guardrails, testing, and rollbacks; manage secrets (e.g., Ansible Vault).
• SharePoint Automation & Knowledge Ops
  • Automate document lifecycle (runbooks, SOPs, change records, test evidence) using Power Automate , SharePoint REST/Graph API, and templated sites/lists/libraries.
  • Build approval workflows, metadata tagging, retention , and structured repositories aligned to audit/compliance needs.
  • Create self-service knowledge portals and dashboards for operations teams.
• Operations & Reliability
  • Convert manual data center tasks (provisioning, patching, backup checks, standard changes) into automated jobs with observability , logging , and alerting .
  • Contribute to runbooks , UAT plans , and post-implementation reviews ; drive continuous improvement and SLO/SLA adherence.
  • Partner with SMEs (network, storage, virtualization, backup, security) to prioritize and deliver automation backlogs.

Qualifications (Must-Haves)

• 5–8+ years in infrastructure/operations/automation (data center or large enterprise).
• ServiceNow : Workflows/Flow Designer, Catalog/Request, Change/Incident, CMDB, Integrations (REST/MID), basic scripting (JavaScript/Glide).
• Ansible : Strong YAML , roles, inventories, Tower/AWX administration, Ansible Vault, CI/CD integration.
• SharePoint/Power Platform : Power Automate flows, SharePoint site/list/library automation, Graph API/REST basics.
• Scripting : Python and/or PowerShell for glue code, APIs, and data transformations.
• Infra foundations: Linux/Windows , AD/LDAP , networking basics (DNS/DHCP/TCP/IP), virtualization (VMware/Hyper‐V), storage concepts.
• Version control ( Git ), Agile practices, and change management discipline (CAB, RFCs, test evidence).

Nice-to-Haves

• ServiceNow certifications (CSA, CIS – ITSM/Discovery/CMDB/ITOM/IntegrationHub).
• Red Hat Ansible certification or RHCSA/RHCE.
• MECM/SCCM , Terraform , Packer , Jenkins/GitHub Actions , Python FastAPI/Flask for internal automations.
• Exposure to DCIM , backup platforms (NetBackup/Commvault), monitoring (Dynatrace, Splunk, Prometheus), ITIL certification.
• Security/compliance experience (CIS/STIG hardening, patch windows, RBAC, audit evidence automation).

Tools & Environment

• ServiceNow (ITSM/ITOM/CMDB/IntegrationHub)
• Ansible (CLI & Tower/AWX ), Git
• SharePoint Online , Power Automate (Power Platform)
• Python/PowerShell , REST/Graph APIs
• VMware/Hyper‐V, Windows Server, RHEL; common enterprise monitoring/logging tools

Education

• Bachelor's in Computer Science, Information Systems, Engineering, or equivalent experience.