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Service Now ITOM Architect

Remote • Posted 7 hours ago • Updated 7 hours ago

Contract Corp To Corp

Contract W2

Contract Independent

No Travel Required

Remote

$70 - $75/hr

Fitment

Dice Job Match Score™

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Job Details

Skills

Service Now+ Architect + ITOM

Summary

Seeking an experienced Architect with 11 to 15 years of expertise in ServiceNow ITOM Service Mapping and related ServiceNow ITOM modules to lead architecture and implementation initiatives

Job Description

Lead the design and architecture of ServiceNow ITOM Service Mapping solutions within enterprise environments

Develop and implement strategies for ServiceNow ITOM modules including Service Mapping Discovery CMDB Connected Operations Cloud Observability Governance and Cloud Insights

Collaborate with crossfunctional teams to ensure integration and alignment of ITOM solutions with business objectives

Drive continuous improvement of ServiceNow ITOM processes and frameworks to optimize operational efficiency

Provide technical leadership and guidance on best practices for ServiceNow ITOM architecture and deployment

Analyze complex IT infrastructure and service dependencies to enhance service visibility and management

Ensure compliance with industry standards and organizational policies in ITOM implementations

Mentor and support junior team members in ServiceNow ITOM technologies and architecture principles

Roles and Responsibilities

Own the endtoend architecture and implementation of ServiceNow ITOMServiceMapping projects

Collaborate with stakeholders to capture and translate business requirements into technical solutions

Oversee configuration customization and integration of ServiceNow ITOM modules to meet client needs Lead troubleshooting and resolution of technical issues related to Service Mapping and associated ITOM components

Work closely with architects and platform teams to ensure scalable and maintainable solutions

Develop and review technical documentation including architecture diagrams process workflows and implementation guides

Conduct knowledge transfer sessions and training for internal teams and clients

Stay updated with the latest ServiceNow ITOM features and industry trends to recommend improvements

Manage relationships with clients and stakeholders to ensure project alignment and satisfaction

Skills

Mandatory Skills : ServiceNow ITOM

Good to Have Skills : Service Mapping, Event Management, CMDB, CSDM, Discovery

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10416061
Position Id: 8944677
Posted 7 hours ago

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