Job#: 3026165 Job Description: Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified by sending an updated resume to Teresa at .
**Please note that only qualified candidates will be contacted
Position: Desktop Support Technician II
Location: On-site North Lake, TX
Estimated Duration: The client approximates that this project may last up to 6 month contract to hire. However, there is no guarantee of employment for any length of time.
Shift: Monday-Friday, 8:00 AM-5:00 PM
Pay Rate Range: $20-$25/hr. (paid weekly on W2)
Project Description: this position is designed for individuals seeking a long-term home with an organization. The technician will handle a mix of break/fix work, workstation support, and infrastructure-adjacent tasks, while providing high-quality customer service to end users.
Day to Day Responsibilities/typical day look like: - Provide onsite desktop and technical support to end users
- Perform break/fix and IMAC (Install, Move, Add, Change) services
- Support and troubleshoot: Multifunction and complex printers, Single-processor servers, UPS systems
- Deliver Smart Hands support for networking teams
- Handle software support, including: System reimaging, Virus remediation, Data migration
- Manage support tickets, document work completed, and follow escalation procedures
- Collaborate with higher-level support teams as needed
- Maintain a professional, customer-focused presence at all times
Required Skills/Experience:- 3-5+ years of experience supporting: Desktops, laptops, printers
- 3-5+ years of customer service or end-user support experience
- Personable and professional demeanor, with strong interpersonal skill
- Proven customer service, communication, and time-management skills
- Ability to clearly explain technical concepts to non-technical users
- Strong troubleshooting skills across desktop hardware and software
- Comfortable working independently under general supervision
- Reliable, professional, and adaptable in dynamic environments
- Must maintain excellent customer focus while meeting deadlines and SLA expectations
- Ability to work onsite in a business-professional environment
Preferred (Not Required)- CompTIA A+ certification
- OEM Server Certifications
- Printer Certifications
*Please note that as a contract employee of Apex Systems, benefits include the below with employee contribution*
- Health
- Dental
- Vision
- Life Insurance; Short Term Disability
- Hospitalization Coverage
- Direct Deposit
- Weekly Pay Periods
- Training and Development Programs
- 401k
- Referral Program
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
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