Job#: 3032177 Job Description: OBA Technician
Location: Fort Worth, Texas (Onsite) or Charlotte, NC
Employment Type: Contract to Perm
Role Overview
This position supports the onboarding of new Large Corporate and Commercial clients that are implementing complex Treasury Service products within the US and Canada. The role requires a comprehensive knowledge of payments, receipts, reporting services, and data transmission protocols to consult with clients, explain available options, and gather implementation requirements. The individual will serve as the primary technical contact, coordinating with operational partners to ensure an excellent client experience during technically complex implementations.
Key Responsibilities
- Establish system connections and explain file formats for clients.
- Act as the primary contact for all technical aspects of service implementation.
- Engage in client calls to ensure system compatibility and guide clients through setup.
- Support a portfolio of products and services, starting with a few and expanding over time.
- Build trust and confidence with clients by effectively delivering on technical requirements.
- Manage multiple implementation requests in a high-paced environment with limited oversight.
Required Qualifications
Technical Skills: Foundational knowledge of data transmissions, including XML files, Electronic Data Interchange (EDI) processes, and transmission channels like HTTPS, FTP/SSL, SFTP, AS2, and SWIFT. A strong understanding of industry-standard file formats such as NACHA and XML is necessary.
Experience: Experience in roles that require understanding the complexity of data files, typically seen in banking or supply chain. Must possess the ability to learn new systems and technologies quickly.
Professional Skills: Strong analytical, problem-solving, and organizational skills are required. The role demands an ability to manage competing demands, support both internal teams and external clients, and function effectively with minimal oversight.
Compensation & Benefits
A comprehensive benefits package is offered. This includes a range of supplemental benefits such as medical, dental, vision, life, and disability insurance plans. We provide an Employee Stock Purchase Program (ESPP) and a retirement plan. Additional benefits include a Health Savings Account (HSA), an Employee Assistance Program (EAP) with free counseling sessions, and a corporate discount program. Professional development opportunities include access to an on-demand training program, certification preparation materials, and a library of technical and leadership courses for eligible employees.
We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Apex uses a virtual recruiter as part of the application process. Click for more details.
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Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
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