Help Desk Analyst

Description

We are looking for a Help Desk Analyst to join a security-focused team in Uniontown, Ohio. This long-term contract opportunity supports day-to-day technical assistance for field operations and internal users. The role is ideal for someone who is comfortable troubleshooting Windows environments, documenting issues clearly, and providing responsive service through a ticket-driven support process.

Responsibilities:

Provide front-line technical support by responding to inbound requests from field technicians and resolving desktop and application-related issues.

Investigate problems in Windows 10 and related Microsoft environments, identify root causes, and determine appropriate next steps for resolution.

Access business applications before and after upgrade activities to record defects, confirm functionality, and capture findings accurately.

Create, update, and track service desk tickets to ensure incidents and deficiencies are documented and routed correctly.

Use Active Directory tools to support account-related requests, access issues, and basic user administration tasks.

Maintain detailed support records, issue notes, and status updates so teams have clear visibility into open items.

Participate in initial daytime training and onboarding activities to gain system access and prepare for the assigned support schedule.

Work a four-day, ten-hour shift schedule after onboarding while meeting service expectations and response timelines.

Requirements

Experience providing help desk, desktop support, or service desk assistance in a detail-focused environment.
Working knowledge of Windows 10 and general Microsoft operating system support.
Familiarity with Active Directory for basic account maintenance and user support tasks.
Ability to troubleshoot technical issues methodically and document findings with accuracy.
Experience using ticketing systems to log, monitor, and follow up on support requests.
Strong communication skills with the ability to assist end users and field technicians effectively.
Availability to attend Monday through Friday day-shift training before moving to a Monday through Thursday schedule.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.