Help Desk Analyst

Description

We are looking for a Help Desk Analyst to join a security-focused team in Uniontown, Ohio on a long-term contract assignment. This position supports technical operations by documenting application issues, assisting field technicians through an inbound support queue, and helping maintain consistent service during scheduled project work. The role begins with daytime training and access setup, then transitions to a four-day workweek schedule.

Responsibilities:

Provide front-line support for field technicians by responding to incoming calls and resolving routine technical questions.

Review application behavior before and after upgrade-related activities and record any issues that require follow-up.

Create, update, and track service desk tickets to ensure technical problems are properly documented and routed.

Troubleshoot Windows-based desktop and access issues using established support procedures and escalation paths.

Use Active Directory to assist with user access, account support, and related administrative tasks.

Document deficiencies clearly so support teams can investigate and address unresolved problems.

Participate in initial daytime training and network access preparation before moving to the standard project schedule.

Requirements

Experience working in a help desk or desktop support environment.
Hands-on knowledge of Microsoft Windows 10 and general Windows operating systems.
Familiarity with Active Directory for basic user and account support tasks.
Ability to perform foundational troubleshooting for software, access, and workstation issues.
Experience creating and managing service desk tickets in a support setting.
Strong communication skills with the ability to assist technical users over the phone.
Availability to complete daytime training before transitioning to a Monday-Thursday schedule.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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