ServiceNow Solution Architect

Role : ServiceNow Solution Architect

Location : Richardson, TX 75082

Duration : 12+ months

Job Description

The role of ServiceNow Solution Architect is responsible for designing systems architecture. This position conducts system design activities to ensure that architectural solutions meet technical and functional requirements. The Systems Design/Architecture Engineer conducts architectural analysis, evaluation, and designs systems that support and seek to solve complex business and technical problems.

Required:

• 10+ years of experience in ServiceNow in telecom domain
• At least 5+ implementation experience of ServiceNow TSM & CMDB

Roles and responsibilities

• Experience in ServiceNow Architecture, TSM capabilities, CMDB data model, TSM configuration, Integration, Transform Map, REST API Explorer, Workspace, Dashboard and UI builder.
• Architect core TSM processes (Incident, Request, Problem, Change Enablement) Design service models, service offerings, and catalogs.
• Ensure ITIL and ServiceNow best-practice alignment Define SLA/KPI models and reporting frameworks Experienced in email notifications and automation notifications in ServiceNow Workflow & Automation Design workflow orchestration using Flow Designer and IntegrationHub Identify automation opportunities to improve efficiency and service quality Ensure consistent and reusable design across services CMDB Strategy & Data Model Define CMDB vision, scope, and roadmap Design CI class models, attributes, and relationships Ensure CMDB supports service visibility and impact analysis Align CMDB model with application, infrastructure, and service layers Data Governance & Quality Establish CMDB governance policies and ownership model Ensure CMDB integrity across discovery and integrations Discovery & Service Mapping Architect Discovery and Service Mapping solutions Decide discovery scope, schedules, and patterns Ensure accurate population of CI relationships Experience in ServiceNow solutioning, system Integration, TMForum Open APIs (TMF620, TMF621, TMF632, TMF674, TMF697) and data security and aligning the solution across multiple Agile Release Trains and Suppliers.
• Review detailed application, software and system components across a variety of technology stacks Ensure that architectural solutions meet technical and functional requirements Review existing system architecture and recommend improvements Participate in engineering reviews to determine any ambiguities Investigate and scope change requests to determine the scale of work to be done and estimate the timeframe and input required Conduct architectural analysis, evaluation, and design of systems that support and seek to solve complex business and technical problems Enable and ensure that system architecture is delivered in the form of robust and scalable solutions to business problems and needs Specify the solutions functional and technical requirements, and implementation phases required in order to deliver on and solve complex business problems Implement architectural governance, standards, metrics for measuring, monitoring and improving architecture Ensure team members understand system architectural implications of requirements

Knowledge, skills and attributes:

• Strong communication and organizational skills Ability to effectively deal with stakeholders in challenging situations.
• Ability to navigate through complexity and ambiguity Strong understanding of system architecture, design, and delivery of ServiceNow Platform Understanding of regulatory requirements and organizational standards including security Knowledge of the system design life cycle models Ability to design systems compatible with cloud computing architectures and selection of components Ability to design and select system components Planning and decision-making skills Good verbal and written communication skills Ability to use a variety of design tools Ability to problem-solve and apply critical thinking