ServiceNow TSM & CMDB Solution Architect (Telecom Domain) | Repollo, Darrell | Richardson, TX |

Hi

Hope you are doing great

We have an immediate requirement mentioned below with one of our client. Kindly please share your updated resumes to

Job Title: ServiceNow TSM & CMDB Solution Architect (Telecom Domain)

Location: Richardson, TX

Required:

• 10+ years of experience in ServiceNow in telecom domain
• At least 5+ implementation experience of ServiceNow TSM & CMDB

Roles and responsibilities

• Experience in ServiceNow Architecture, TSM capabilities, CMDB data model, TSM configuration, Integration, Transform Map, REST API Explorer, Workspace, Dashboard and UI builder.
• Architect core TSM processes (Incident, Request, Problem, Change Enablement)
• Design service models, service offerings, and catalogs.
• Ensure ITIL and ServiceNow best-practice alignment
• Define SLA/KPI models and reporting frameworks
• Experienced in email notifications and automation notifications in ServiceNow
• Workflow & Automation
• Design workflow orchestration using Flow Designer and Integration Hub
• Identify automation opportunities to improve efficiency and service quality
• Ensure consistent and reusable design across services
• CMDB Strategy & Data Model
• Define CMDB vision, scope, and roadmap
• Design CI class models, attributes, and relationships
• Ensure CMDB supports service visibility and impact analysis
• Align CMDB model with application, infrastructure, and service layers
• Data Governance & Quality
• Establish CMDB governance policies and ownership model
• Ensure CMDB integrity across discovery and integrations
• Discovery & Service Mapping
• Architect Discovery and Service Mapping solutions
• Decide discovery scope, schedules, and patterns
• Ensure accurate population of CI relationships
• Experience in ServiceNow solutioning, system Integration, TMForum Open APIs (TMF620, TMF621, TMF632, TMF674, TMF697) and data security and aligning the solution across multiple Agile Release Trains and Suppliers.
• Review detailed application, software and system components across a variety of technology stacks
• Ensure that architectural solutions meet technical and functional requirements
• Review existing system architecture and recommend improvements
• Participate in engineering reviews to determine any ambiguities
• Investigate and scope change requests to determine the scale of work to be done and estimate the timeframe and input required
• Conduct architectural analysis, evaluation, and design of systems that support and seek to solve complex business and technical problems
• Enable and ensure that system architecture is delivered in the form of robust and scalable solutions to business problems and needs
• Specify the solutions functional and technical requirements, and implementation phases required in order to deliver on and solve complex business problems
• Implement architectural governance, standards, metrics for measuring, monitoring and improving architecture
• Ensure team members understand system architectural implications of requirements

Knowledge, skills and attributes:

• Strong communication and organizational skills
• Ability to effectively deal with stakeholders in challenging situations.
• Ability to navigate through complexity and ambiguity
• Strong understanding of system architecture, design, and delivery of ServiceNow Platform
• Understanding of regulatory requirements and organizational standards including security
• Knowledge of the system design life cycle models
• Ability to design systems compatible with cloud computing architectures and selection of components
• Ability to design and select system components
• Planning and decision-making skills
• Good verbal and written communication skills
• Ability to use a variety of design tools
• Ability to problem-solve and apply critical thinking

Thanks and Regards
Vikram Pochaboina ||US  IT Recruiter

Web :  Email:

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