Job#: 3036382 Job Description: Overnight Technology Services Rep
Location: Saint Paul, Minnesota (Onsite)
Role Overview
This role involves monitoring the production batch environment and overseeing production computer equipment while adhering to established quality standards and schedule requirements. The position includes operating and monitoring peripheral devices to ensure service level agreements are met. Additionally, providing first-level Service Desk support to home office and remote associates during off-hours and weekends is a core responsibility.
Key Responsibilities
- Monitor production batch environments and computer systems.
- Provide first-level Service Desk support to internal associates and the contingent workforce.
- Document system and job failures accurately.
- Operate Xerox, Konica, and MICR printers to meet service level agreements.
Required Qualifications
Experience: 2+ years of IT Data or Tech Center experience.
Technical Skills: Ability to resolve or escalate technical issues related to Citrix/VDIs, IAM, CyberArk, VPN, and PingID/MFA. Candidates should possess attention to detail, analytical skills, and effective communication and documentation abilities.
Preferred Qualifications
- Familiarity with Control M, ServiceNow, Windows OS, and Microsoft Office.
- Familiarity with IBM z/OS, Xerox/Konica/MICR printing systems, and FDL/PDL print languages.
Work Environment
This is a contract-to-hire position that is fully onsite. The work schedule involves three 12.5-hour overnight shifts from 7:00 PM to 7:30 AM CST after an initial training period of one to three months. Days will be determined based on team needs and may include holiday and weekend coverage. Flexibility for occasional shift coverage adjustments is required.
Physical Requirements
- Ability to lift, push, or pull up to 50 lbs.
- Extended periods of standing and mobility are required.
- Occasional overtime or alternate shift coverage may be necessary.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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