IT Support Analyst

Our government client is looking for an IT Support Analyst on an onsite 6+ months renewable contract role in Salem, VA.

Position – IT Support Analyst | W2 RATE - $27/hr | onsite

ABOUT THE ROLE
Position will primarily focus working with field staff with new technology and support of devices. Work with staff to be innovative with technology to perform daily job functions.
Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite (online) and MS Teams. Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices. Ability to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking and reporting tools. Strong Customer Service skills that include a “customer first” attitude. Position is responsible for agency-specific end user support throughout Salem District agency Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.

Required/Desired Experience:

• 5 years of Extensive skill with use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365 and MS Teams Required
• 5 years of Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices Required
• 5 years of Ability to communicate effectively verbally and in writing with individuals and groups Required
• 5 years of Experience working with help desk request tracking and reporting tools Required
• 5 years of Strong Customer Service skills that include a "customer first" attitude Required
• Provide computer training for field staff Desired
• Knowledge of computer/mobile device applications and how they operate in an enterprise environment Desired
• Experience with creating training documentation Nice to have

About Vector:
Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization''s operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY

“Celebrating 30 years of service.”
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