Technical Support 2

Salem, VA, US • Posted 5 hours ago • Updated 5 hours ago
Contract W2
Contract Corp To Corp
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Computer Hardware
  • Customer Service
  • Help Desk
  • Instructional Design
  • Laptop
  • Management
  • Microsoft

Summary

We are looking for a Technical Support 2 for our client in Salem, VA

Job Title: Technical Support 2

Job Location: Salem, VA

Job Type: Contract

Job Overview:

Responsibilities:

  • Provide agency-specific end user support throughout Salem District VDOT.
  • Troubleshoot hardware and software issues.
  • Provide troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns on time.
  • Provide computer training for field staff.

Nice to Have:

  • Knowledge of computer/mobile device applications and how they operate in an enterprise environment.
  • Experience with creating training documentation.

Skills:

  • Extensive skill with use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365 and MS Teams.
  • Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices.
  • Ability to communicate effectively verbally and in writing with individuals and groups.
  • Experience working with help desk request tracking and reporting tools.
  • Strong Customer Service skills that include a 'customer first' attitude.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10516350
  • Position Id: VA_TNSP_0505
  • Posted 5 hours ago
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