OSS Technican

Job Details

• Benefits: No benefits are provided with this contract.
• Location: Crystal Springs, MS (Onsite)
• Duration: 3 months
• Employment Type: 1099 Independent Contractor

SUMMARY
We are looking for an experienced OSS (Onsite Support Services) Technician to provide onsite IT support at our client’s location in Crystal Springs, MS. This is a full-time onsite opportunity for an initial 90-day engagement, with a strong possibility of extension based on business needs and performance.

TECHNICAL SKILLS

• Provide onsite Level 1 & Level 2 technical support for laptops, desktops, mobile devices, printers, and peripherals.
• Troubleshoot hardware, software, and operating system issues.
• Handle incidents, service requests, hardware replacements, and break/fix support.
• Install, configure, and update Windows operating systems and approved enterprise applications.
• Perform hardware diagnostics, repairs, and preventive maintenance.
• Support system imaging, deployment, migration, and refresh activities.
• Install, configure, and maintain approved software applications.
• Ensure compliance with software licensing and organizational standards.
• Perform basic network troubleshooting including LAN, Wi-Fi, VPN, TCP/IP, DNS, and DHCP.
• Coordinate with remote infrastructure and network teams for escalated issues.
• Support conference room AV equipment and meeting room technologies.
• Track IT assets, accessories, and inventory accurately.
• Manage device issuance, recovery, replacement, and disposal following company procedures.
• Maintain accurate incident and service request documentation using ITSM tools.
• Update knowledge base articles when required.
• Provide regular status updates to the Regional IT Manager.
• Minimum 2+ years of experience in Desktop Support, IT Support, or Technical Support.
• Strong troubleshooting experience with Windows 10/11 and Microsoft 365.
• Experience supporting desktops, laptops, printers, scanners, and peripheral devices.
• Hands-on experience with ITSM tools such as ServiceNow, JIRA, or similar.
• Intermediate English communication skills (written and verbal).
• Ability to work independently in an onsite client environment.
• Windows 10/11 administration and troubleshooting.
• Microsoft Office Suite and Microsoft 365.
• Basic Microsoft 365 administration.
• Hardware troubleshooting and replacement.
• TCP/IP, DNS, DHCP, LAN, Wi-Fi, and VPN troubleshooting.
• Remote support tools such as TeamViewer and AnyDesk.
• Exposure to SCCM and/or Microsoft Intune is preferred.
• Experience supporting enterprise environments.
• Knowledge of Mobile Device Management (MDM) solutions such as Microsoft Intune.
• Excellent customer service and communication skills.
• Strong analytical and problem-solving abilities.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Self-motivated and capable of working independently.
• Strong organizational and time management skills.

• CERTIFICATIONS
• CompTIA A+
• Microsoft Certified Professional (MCP)
• ITIL Foundation Certification

WORK AUTHORIZATION
Preferred: U.S. Citizens, s, and L2 visa holders.