Desktop Support Technicians (x6)

RESPONSIBILITIES:
Kforce's client is looking for six (6) Desktop Support Technicians for a 6-month contract to start. This role is onsite in Los Angeles, CA.

Summary:
The Desktop Support Technician is responsible for the support of the user community. This position will provide support for all users experiencing problems with desktop hardware, software and other computer related technology with the primary focus as follows: imaging of PC's, Laptop's and MAC's using SCCM and Casper, analyzing and performing maintenance and repairing of personal computer hardware, software and peripherals for enterprise customers, installation of printers, activation of network ports including desktop patching in IDF, assisting remote users and remote sites including user and departmental moves as required.

Accountabilities:
* Provide technical and troubleshooting assistance to end users as required
* Adhere to IT processes and practices
* Identify and recommend ways to improve processes to IT Client Services team
* Communicate and escalate customer service issues to management in order to resolve quickly and efficiently
* Responds to questions from users or escalates their issues to an IT manager
* Assist in the installation, repair and maintenance of workstations at all hospitals and clinic locations
* Prepares defective parts for shipment to manufacturer
* Assist in maintaining records or parts inventory for spare equipment
* Attends vendor training workshops to gain proficiency in workstation and peripheral equipment servicing
* Ability to perform on-call duties

REQUIREMENTS:
* High School diploma/GED or equivalent required
* Associate's degree in a related field preferred
* At least 6+ months of experience in IT (up to two (2) years required)
* Experience in Desktop support preferred

Experience with or exposure to the following:
* Cerner
* Footprints
* Kronos

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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