Field Services IT Specialist

We are seeking an IT Specialist contractor in Cedar Rapids to support regional locations by maintaining reliable technology systems, providing on site technical assistance, and coordinating with centralized IT teams. This role combines hands on troubleshooting, system maintenance, and strong communication to ensure smooth daily operations. This individual will need to have the ability to travel regularly within the assigned region to support multiple sites.

Key Responsibilities

Technical Support & Coordination

• Provide daily technical support for computers, devices, and local IT systems.

• Visit regional sites to assist with on site needs.

• Work closely with IT teams and local staff to resolve issues and support business operations.

Device & System Management

• Maintain computers, peripherals, and specialized equipment.

• Perform routine updates, security patches, and system checks.

• Use automation or scripting to improve efficiency.

• Keep accurate inventory records in the ITSM system.

Application Support

• Support desktop software and productivity tools.

• Install and maintain site specific applications.

• Document configurations and share information with support teams.

Network Support

• Install and configure basic networking equipment and cabling.

• Monitor network connections to reduce downtime.

• Communicate maintenance or outage updates to site leadership.

Administrative Tasks

• Log support activities and vendor issues in the ITSM system.

• Create clear technical documentation and weekly updates.

• Participate in on call rotations and team meetings.

Requirements

• Ability to travel within the region as needed.

• Willingness to participate in an on call rotation.

• Experience using ITSM systems for tickets, inventory, and documentation.

• Strong troubleshooting skills for hardware, software, and network issues.

• Ability to manage and maintain computers, peripherals, and firmware updates.

• Basic knowledge of installing and monitoring network equipment.

• Familiarity with scripting or automation tools is a plus.