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Technical Onboarding Lead

Pleasanton, CA, US • Posted 9 hours ago • Updated 9 hours ago

Contract W2

Contract Corp To Corp

On-site

Depends on Experience

Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

Accountability
Customer Relationship Management (CRM)
Data Flow
Engineering Support
IT Management
Microsoft Azure

Summary

We are looking for Technical Onboarding Lead for our client in Pleasanton, CA

Job Title: Technical Onboarding Lead

Job Location: Pleasanton, CA

Job Type: Contract

Job Overview:

Pay Range: $45hr - $50hr

Technical Onboarding Lead.
A senior resource accountable for end-to-end technical activation, including:
Connectivity (VDI, SSO, network readiness).
System access across CXone, Salesforce, and Azure environments.
Integration validation (CTI, APIs, data flows).
Identification and resolution of cross-system dependencies.
Ownership of technical readiness sign-off prior to go-live.

Key Deliverables Expected:

Technical onboarding plan (connectivity, access, integrations).
End-to-end readiness validation (including call simulations and CRM/CTI testing).
Clear technical go-live certification with defined pass/fail criteria.
Updated documented, repeatable onboarding framework (the playbook) for future BPO activations.
Given the complexity of our environment, it is critical that the resource has strong experience across contact center platforms, Salesforce integration, and enterprise security/network requirements.
This cannot be a PM-led effort with junior engineering support rather I m seeking experienced, hands-on technical leadership.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10516350
Position Id: CA_TOLA_0410
Posted 9 hours ago

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