Job#: 3031350 Job Description: Apex Systems is hiring an IT Support Specialist for a large healthcare client.
Location: Fully remote, Orlando FL area preferred.
Employment Type: 6 months contract with potential to extend.
*YOU MUST BE AUTHORIZED TO WORK IN THE UNITED STATES WITHOUT SPONSORSHIP*
Role Overview
We are seeking an IT Support Specialist to provide essential support for a go-live initiative. This role is centered on troubleshooting, triaging service tickets, and ensuring clear documentation. The position involves working with ITSM tools like ServiceNow and potentially Workfront, contributing to the ongoing success of a cloud migration project.
Key Responsibilities
- Triage and manage support tickets using ITSM principles and tools, primarily ServiceNow.
- Provide troubleshooting for technical issues, demonstrating strong problem-solving skills.
- Communicate effectively with team members and stakeholders, both verbally and in writing.
- Create and maintain clear, understandable documentation for processes and solutions.
- Collaborate with development teams as needed for ticket resolution.
- Support project activities related to an ongoing cloud migration.
Required Qualifications
- Experience in technical troubleshooting and support.
- Proficiency in triaging tickets within an ITSM framework.
- Experience with ticketing systems such as ServiceNow.
- Demonstrated ability to produce clear and concise documentation.
- Strong verbal and written communication skills.
Preferred Qualifications
- Experience with user access and permissions management is considered a plus.
Compensation & Benefits
The anticipated pay range for this position is $25.00 to $30.00 per hour. Please note that the exact compensation may vary based on factors such as experience and qualifications.
We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Apex uses a virtual recruiter as part of the application process. Click for more details.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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