Production Support Engineer

CHARLOTTE, NC, US • Posted 17 hours ago • Updated 5 hours ago
Contract W2
On-site
$46.53 - $52.43/hr
Fitment

Dice Job Match Score™

🛠️ Calibrating flux capacitors...

Job Details

Skills

  • Financial Services
  • Finance
  • Systems Engineering
  • IT Architecture
  • Training
  • Military
  • Reliability Engineering
  • Windows PowerShell
  • Scripting
  • Operational Efficiency
  • Middleware
  • Testing
  • Apache Tomcat
  • Java
  • Application Servers
  • Data Management
  • Relational Databases
  • SQL
  • Oracle
  • IT Service Management
  • ServiceNow
  • Incident Management
  • Workflow
  • Microsoft Power BI
  • Reporting
  • Production Support
  • FOCUS
  • Attention To Detail
  • Analytical Skill
  • Conflict Resolution
  • Problem Solving
  • Electronic Discovery
  • Database
  • Change Management
  • Evaluation
  • System Administration
  • Archiving
  • Auditing
  • Root Cause Analysis
  • Problem Management
  • Documentation
  • Regulatory Compliance
  • Collaboration
  • Cloud Computing
  • Migration

Summary

Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Systems Operations Engineer in Charlotte, NC (Hybrid).

Work with the brightest minds at one of the largest financial institutions in the world. This is a long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Contract Duration: 12 Months

Required Skills & Experience
  • 4+ years of Systems Engineering or Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.
  • Reliability, Automation & SRE
  • Experience with Site Reliability Engineering (SRE) concepts or operational automation
  • Strong PowerShell scripting experience for automation and operational efficiency
  • Ability to identify manual, labor-intensive processes and automate them
  • Application & Middleware
  • Working knowledge of Java-based applications, including testing fundamentals
  • Experience supporting Tomcat or similar Java application servers
  • Databases & Data Management
  • Hands-on experience with relational databases (SQL, Oracle, or equivalent)
  • Database application experience to support decentralization of administrative functions
  • Reporting & ITSM
  • ServiceNow experience for incident management, record keeping, and workflow tracking
  • Power BI experience for operational or compliance reporting (preferred)
  • Environment & Expectations
  • Heavy production support environment with compliance and regulatory focus
  • On-call support required, including some non-traditional hours
  • Fast-paced environment supporting large-scale enterprise systems and databases
  • Skill set is expected to evolve as the team continues moving toward cloud-based platforms
  • Proven experience supporting enterprise-grade applications in production environments
  • Strong troubleshooting skills across applications, databases, and infrastructure layers
  • Experience working in highly regulated, compliance-driven environments
  • Detail-oriented with strong analytical and problem-solving abilities
  • Effective collaborator able to work with technical, compliance, and business stakeholders
Desired Skills & Experience
  • Archiving, compliance, or regulated communications platforms
  • Cloud transformation or modernization initiatives
  • SRE or operations-to-engineering transformation initiatives
  • Experience with compliance, archiving, or eDiscovery applications
  • Familiarity working in environments with heightened regulatory and audit requirements
  • Demonstrated comfort adhering to strict operational controls and compliance standards
  • Experience with Liquibase or similar database change management tools

What You Will Be Doing
  • Consult on or participate in moderately complex initiatives and deliverables within Systems Operations Engineering and contribute to large-scale planning related to Systems Operations Engineering deliverables.
  • Review and analyze moderately complex Systems Operations Engineering challenges that require an in-depth evaluation of variable factors.
  • Contribute to the resolution of moderately complex issues and consult with others to meet Systems Operations Engineering deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements.
  • Collaborate with client personnel in Systems Operations Engineering.
  • Provide day-to-day operational and functional support for the bank's archiving and compliance system
  • Support remediation and compliance-driven initiatives in coordination with regulatory and audit partners
  • Monitor system health, analyze issues, and perform root cause analysis in a production environment
  • Participate in incident, change, and problem management processes
  • Maintain accurate records and documentation to meet regulatory and compliance standards
  • Collaborate with engineering and platform teams to transition manual processes into automated solutions
  • Support ongoing cloud migration and modernization initiatives aligned with SRE principles
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10105282
  • Position Id: 871256
  • Posted 17 hours ago
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