MuleSoft Integration Analyst (Local to Charlotte)

Job Title: MuleSoft Integration Analyst

Location: Charlotte, NC (Fort Mill, SC area)
Duration: 12+ Months

Job Summary

We are seeking a Senior Support Analyst (Integration) with strong expertise in MuleSoft and API integrations to manage and support enterprise integration platforms. This role involves troubleshooting complex issues, ensuring system reliability, and supporting mission-critical production environments.

Important Notes

• Only s eligible
• Local candidates in Charlotte, NC preferred (in-person interview may be required)

Key Responsibilities

• Provide advanced technical support for complex integration and API-related issues
• Diagnose, troubleshoot, and resolve system errors and performance bottlenecks
• Perform root cause analysis and implement long-term solutions

• Manage and support API platforms, including MuleSoft Anypoint Platform
• Ensure seamless integration between enterprise systems and applications
• Support API lifecycle including development, deployment, and monitoring

• Handle day-to-day incidents, perform health checks, and ensure system stability
• Respond to major incidents and minimize business impact
• Participate in on-call rotation for 24x7 production support
• Escalate issues to appropriate teams and coordinate resolution

• Monitor system performance and proactively identify potential issues
• Improve system reliability, availability, and end-user experience
• Implement monitoring and alerting solutions

• Support deployments and ensure smooth transition to production
• Identify process improvement opportunities and implement best practices
• Develop documentation, runbooks, and knowledge-sharing materials

Required Skills & Qualifications

• 5–8+ years of experience as an Integration Engineer or Support Analyst
• 3+ years of hands-on experience with MuleSoft or similar API platforms
• Strong experience with:
  • MuleSoft Anypoint Platform
  • API Management & Integration
  • Data transformation and flow design
• Knowledge of:
  • Java, XML, JSON
  • REST APIs

• Experience with monitoring and alerting tools such as:
  • Grafana
  • Dynatrace
  • Prometheus
  • Datadog
  • Splunk

• Strong understanding of system architecture and integration patterns
• Experience in Agile/Scrum environments
• Strong troubleshooting and analytical skills

Education & Experience

• Bachelor’s degree in Computer Science or related field
• Proven experience in root cause analysis and complex issue resolution

Soft Skills

• Excellent communication and collaboration skills
• Ability to work in fast-paced, production support environments
• Strong stakeholder management and teamwork

Key Highlights

• Strong focus on MuleSoft API integration and production support
• Hands-on role with enterprise integration platforms
• Opportunity to work in high-impact, mission-critical systems