Senior Technical Program Manager
Location: Seattle, WA (Hybrid – 3 days onsite)
About the Role
We are seeking an experienced Senior Technical Program Manager to lead complex, cross-functional technology programs within the Commerce & Transactions organization.
The ideal candidate will have strong technical acumen, extensive experience managing large-scale enterprise technology programs, and a deep understanding of commerce platforms, distributed systems, cloud technologies, and modern application architectures.
The role involves coordinating across Product, Engineering, Architecture, Infrastructure, Data, and Operations teams to ensure successful program delivery, scalability, reliability, security, and business value.
Key Responsibilities
Lead complex, cross-functional technical programs across Commerce & Transactions platforms.
Define program strategy, scope, delivery plans, milestones, dependencies, and execution frameworks.
Partner with Product, Engineering, Architecture, and Operations teams to drive successful program delivery.
Establish technical governance, accountability, architecture reviews, security reviews, escalation frameworks, and quality gates.
Identify and mitigate technical risks, architectural dependencies, platform constraints, technical debt, and scalability limitations.
Translate complex technical concepts and architectural trade-offs into business impacts.
Drive alignment among architects, engineers, product leaders, and executive stakeholders.
Lead multi-system integration initiatives involving APIs, data contracts, end-to-end testing, performance validation, security, deployment, and production readiness.
Manage cross-team dependencies, competing priorities, and delivery conflicts.
Provide executive-level updates on program health, delivery metrics, risks, decisions, and business impacts.
Influence investment decisions related to platforms, infrastructure, tooling, and technology modernization.
Drive continuous improvement in technical program management practices.
Required Qualifications
Bachelor's degree in Computer Science, Engineering, Business, Information Systems, or equivalent practical experience.
12+ years of experience in technical delivery, software engineering, Technical Program Management, or related technology leadership.
10+ years of experience leading complex technical programs.
Experience delivering large-scale programs across Product, Engineering, Architecture, Infrastructure, Data, and Operations.
Strong experience with commerce platforms, including:
Strong understanding of:
APIs and Microservices
Distributed Systems and Platform Architecture
Cloud Technologies
System Reliability and Observability
Performance Engineering and Scalability
Application Security
Technical program management experience across modern technologies:
Strong understanding of DevSecOps, automated testing, deployment strategies, and engineering excellence.
Experience with Agile methodologies and tools such as Jira, Confluence, and Smartsheet.
Experience leading platform modernization, cloud transformation, infrastructure as code, disaster recovery, resilience, and operational readiness.
Excellent communication, executive stakeholder management, and influencing skills.
Preferred Qualifications
Experience in Retail, eCommerce, Omnichannel, Supply Chain, or Digital Commerce.
Knowledge of checkout, payments, order orchestration, fulfillment, returns, and customer experience platforms.
Experience supporting global technology organizations and enterprise transformation initiatives.
PMP, SAFe, Scrum Master, or equivalent certification.
Ability to work effectively in fast-paced and ambiguous environments.
Leadership and Cultural Expectations
Takes personal responsibility and demonstrates accountability.
Possesses an entrepreneurial mindset and continuously innovates.
Communicates with honesty, transparency, and kindness.
Demonstrates courage and takes ownership of challenges.
Builds strong relationships and fosters collaboration.
Promotes a positive, inclusive, and enjoyable working environment.
