Infrastructure Project Manager

Description

We are looking for an experienced Infrastructure Project Manager to oversee and optimize IT service delivery and operations within a regulated aerospace and defense environment. This role focuses on ensuring consistent service performance across infrastructure, applications support, service desk, and endpoint services. By establishing clear standards and driving operational excellence, the position enables technical teams to focus on engineering and architecture. This is a contract-to-permanent opportunity based in Red Oak, Texas.

Responsibilities:
Lead day-to-day IT operations across service desk, desktop support, infrastructure, and applications support to ensure seamless functionality.
Develop and enforce measurable service standards and performance targets to meet business and regulatory requirements.
Monitor and analyze ticket trends, escalations, and resolution timelines to identify areas for improvement.
Implement root cause analysis and drive service improvement initiatives to enhance operational efficiency.
Create and maintain dashboards and reports to track operational performance and present metrics to stakeholders.
Act as the central authority for IT work requests, managing intake processes and prioritization frameworks.
Coordinate with technical teams to ensure work items are clearly scoped, assigned, and completed within defined timelines.
Ensure compliance with regulatory standards and partner with cybersecurity teams to maintain audit-ready documentation.
Align cross-functional teams to standardized delivery practices and facilitate weekly operations reviews.
Support change management processes and enforce access governance controls to maintain compliance standards.

Requirements

Bachelor's degree in Information Technology, Engineering, Business, or a related field.
Certification in Project Management (PMP) or ITIL Foundation is required.
At least one preferred certification such as Microsoft, Cisco, CompTIA, VMware, Security+, Lean/Six Sigma, or Agile/Scrum.
A minimum of 7 years' experience in IT operations, service delivery, or IT management roles.
Proven track record of implementing measurable service improvements and managing service desk operations.
Familiarity with regulated environments and compliance standards.
Strong ability to develop operational dashboards and reporting frameworks.
Experience in coordinating cross-functional teams and driving delivery in matrix organizations.

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