DUTIES AND RESPONSIBILITES:
Responsible for elicitation, analysis, and documentation of business requirements.
Research and exploration of user requirements, costs, and benefits in support of documentation required for the demand management process.
Responsible for analyzing the business needs to identify new processes and process improvements that will meet those needs.
Documents current business processes and models to define requirements and/or gaps.
Analyze detailed system factors including input/output requirements, information and paper flow, hardware, and software needs.
Analyze soft" system factors including roles, responsibilities, policy, culture, etc.
Evaluate the impact of potential software and process changes on the organization.
Develop and facilitate groups as necessary in pursuit of eliciting and defining requirements.
Assist in the creation of the business case documentation.
Understanding of architectural consistency and usability standards.
Defines and develops user test cases and validates test results during testing.
Executes unit and functional test cases.
May conduct system demonstrations and training sessions, as well as participate in design/review of training content.
Plays a third level support role by helping to troubleshoot and resolve issues with production systems.
Participates in associate meetings and communicates any concerns to management.
QUALIFICATIONS AND REQUIREMENTS:
Bachelor s degree in computer science, Information Systems, Business, or another related field or equivalent work experience.
Proven experience leading data migration requirements from legacy systems into a new ERP (Sage X3) environment
Strong hands-on expertise in requirements elicitation, documentation, and management, with emphasis on data mapping, transformation rules, and validation
Deep understanding of data structures, data quality, and migration best practices, with the ability to identify gaps and risks early
Self-driven and accountable professional with strong stakeholder management and communication skills, able to drive outcomes with minimal oversight
Working knowledge of Confluence and JIRA.
Experience in any of the following business areas is desired: Sales operations, order entry, accounting, finance, procurement, warehouse operations, order management, and order fulfillment.
Minimum of 3-5 years business analysis or systems analysis experience is preferred.
Bonus: Sage X3 experience (ERP).
Associate is expected to operate at a proficient level across the following areas of technical knowledge and skill:
Ability to organize and prioritize work.
Detail oriented, proactive, creative, and efficient
Intermediate level abilities in Excel, Outlook, PowerPoint, Visio, and Word
Familiarity with application integration methods to include understanding of data mapping process.
Ability to effectively work both independently and collaboratively in a team environment
Ability to work on simultaneous and complex projects, with domain expertise in at least one business area.
Expertise in ERP solution selection and implementation is a plus
Ability to communicate effectively to both technical and non-technical audiences in written and non-written format
Ability to work with all levels of associates
Ability to work with minimal supervision in a very dynamic environment
Ability to learn new systems and tools
Knowledge of software development life cycle methodologies, processes, and procedures.
Active listener
Effective in a variety of formal/informal presentation settings: one-on-one, small, and large groups.
Job Title: Network Technician
Location: Columbia, SC
Duration: 6 Months
Daily duties/Responsibilities:
- Works under limited supervision in the administration, planning, installation, configuration, maintenance, and support of computer hardware, software, printers, and network connectivity.
- Updates tickets in the ticketing system on all it-related issues and assists helpdesk personnel with lower tier support when requested.
- Monitors cyber threats, attacks, and vulnerabilities such as viruses, ransomware, worms, trojans, keyloggers, adware, bots, rats, and logic bombs.
- Participates in network troubleshooting for connection-based issues between endpoint devices and distribution switches.
- Processes inventory and maintenance requests for computer systems and printers on the network.
- Conducts and aids in inventory of computer equipment across all agency regions of SC.
- Assists in preparing new systems and devices for employees.
- Updates Active Directory information for users and conducts password resets and system configuration updates using SCCM.
Additional required deliverables include:
- Documentation
- Technical
- User Documentation
- Knowledge Transfer
- Technical Training
- User Training
- Official knowledge transfer sessions
- Screen sharing
- Recorded
- Weekly status reports to hiring manager
- Accomplished
- Planned
Additional duties/Skills:
- Demonstrative abilities to troubleshoot desktop, printer, network and MDM iphone issues.
- Excellent customer service and communication skills via phone, email, and In-person, working with a wide range of situations and personalities
- Must be able to efficiently perform remote and onsite technical work. Could be supporting people at different sites.
- Must be able to update user and system information in active directory and SCCM.
- IT network, virtual environments, database, and storage
- Windows 10 or 11 enterprise
- Strong personal, ethical, and moral standards
- Good interpersonal skills
- Proactive and self-motivated
- Self-starter with the ability to prioritize workload and manage time.
- Willingness to learn new things and take ownership.
Required skills (rank in order of importance):
- 5+ years of experience in enterprise desktop support and customer service.
- Skilled in desktop administration for windows 7 and windows 10.
- 3+ years of experience in system administration
- 3+ years of experience with the following:
- GPO (Windows Group Policy Object) administration, SCCM (System Center Configuration Manager), and MDM (Mobile Device Management).
Preferred Skills (rank in order of importance):
- Good understanding of desktop support concepts for the enterprise as it relates to troubleshooting network endpoints.
- Mobile Device Management AIRWATCH, MS INTUNE
- LANSWEEPER
Required education:
Bachelor's Degree or Master's Degree in Computer Science, or Information Systems/Technology Management or equivalent work experience.
Preferred certifications:
A+
Network+
Security+
MCSA: Windows 10
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