Network Technician - W2 Only

About this Position:

Job Title: Network Technician

DAILY DUTIES / RESPONSIBILITIES:

• Works under limited supervision in the administration, planning, installation, configuration, maintenance, and support of computer hardware, software, printers, and network connectivity.

• Updates tickets in the ticketing system on all IT-related issues and assists helpdesk personnel with lower tier support when requested.

• Monitors cyber threats, attacks, and vulnerabilities such as viruses, ransomware, worms, trojans, keyloggers, adware, bots, RATS, and logic bombs.

• Participates in network troubleshooting for connection-based issues between endpoint devices and distribution switches.

• Processes inventory and maintenance requests for computer systems and printers on the network.

• Conducts and aids in inventory of computer equipment across all client's regions.

• Assists in preparing new systems and devices for employees.

• Updates Active Directory information for users and conducts password resets and system configuration updates using SCCM.

ADDITIONAL DUTIES/SKILLS:

• Demonstrative abilities to troubleshoot desktop, printer, network and MDM iPhone issues.

• Excellent customer service and communication skills via phone, email, and in-person, working with a wide range of situations and personalities.

• Must be able to efficiently perform remote and onsite technical work. Could be supporting people at different sites.

• Must be able to update user and system information in Active Directory and SCCM.

• IT network, virtual environments, database, and storage.

• Windows 10 or 11 Enterprise.

• Strong personal, ethical, and moral standards.

• Good interpersonal skills.

• Proactive and self-motivated.

• Self-starter with the ability to prioritize workload and manage time.

• Willingness to learn new things and take ownership.

REQUIRED SKILLS:

• 5+ years of experience in enterprise desktop support and customer service.

• Skilled in desktop administration for Windows 7 and Windows 10.

• 3+ years of experience in system administration.

• 3+ years of experience with the following: GPO (Windows Group Policy Object) administration, SCCM (System Center Configuration Manager), and MDM (Mobile Device Management).

PREFERRED SKILLS:

• Good understanding of desktop support concepts for the enterprise as it relates to troubleshooting network endpoints.

• Mobile device management Airwatch, MS Intune.

• Lansweeper.

EDUCATION:

• Bachelor's degree.

• Or Master's degree in computer science, or information systems/technology management.

• Or equivalent work experience.

PREFERRED CERTIFICATIONS:

• A+.

• Network+.

• Security+.

• MCSA: Windows 10.