Description
We are looking for an IT Support Specialist I to provide dependable technical assistance for end users in Sacramento, California. This Long-term Contract opportunity is ideal for someone with at least one year of experience supporting Windows-based environments and resolving day-to-day hardware, software, and access issues. The position focuses on delivering timely service, maintaining user productivity, and handling support requests with professionalism and accuracy.
Responsibilities:
Respond to incoming service desk requests and document issues, actions taken, and resolutions in the ticketing system.
Troubleshoot Windows 10 workstation problems, including software errors, login issues, and basic system performance concerns.
Support user account access by assisting with password resets, permissions, and directory-related tasks within Active Directory.
Provide first-level technical assistance for desktop, laptop, and peripheral issues to minimize interruptions for employees.
Escalate more complex incidents when needed while ensuring clear communication and proper follow-up with users and internal teams.
Install, configure, and maintain standard software applications and workstation settings according to established support procedures.
Track recurring technical issues and share observations that help improve service quality and response efficiency.
Requirements
At least 1 year of experience in help desk, desktop support, or a similar IT support role.
Working knowledge of Microsoft Windows and hands-on experience supporting Windows 10 environments.
Familiarity with Active Directory for basic account administration and user support tasks.
Ability to perform foundational troubleshooting for hardware, software, and access-related problems.
Experience managing and updating service desk tickets with accurate technical notes and status changes.
Strong communication skills with the ability to assist users in a clear, detail-oriented, and customer-focused manner.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 00390-0013438697
- Posted 9 hours ago
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